Lexus Monogram Service

I’m satisfied

You’re welcome

Scott was great in helping me even though the place was very populated he took his time to answer all the questions. Please tell the manager how good Scott is

excellent service advisor

My experience was wonderful and everyone being Very courteous but I’m still concerned with the pausing I experience with my car when sometimes when I accelerate the car pauses sometime very mildly to a pronounced pause I’m concered! Agent said it’s the computer And my driving. I’m not totally convinced ! Camille M

Thanks

Care taken by the mechanic to walk me through instruments & my Advisor Daven who is always on top of my service needs.

Don’t want any emails.

I am very impressed by the service, great job!

All good!

Ronnie Crowe is consistently excellent in all of his service to customers.

Great service and customer service.

There was a 2012 Lexus I saw today. It had 90K miles on it. I would like to drive it and buy it.

After being told my the salesman, the service department, and numerous emails, texts, and calls that my first service would be free, I was disappointed to find out that in fact it would cost me $59.95 to balance my tires, which was recommended service but not included. I’m not saying that $58.95 is an unfair price, but why not represent it honestly and just say that your first service will be only $59.95? Why be deceptive? Why misrepresent it? I find it very disappointing. It makes me not trust you. In addition to that, I had 1 tech question - how do you turn down the volume on the navigation from the phone when it’s plugged into the car? Tim said he would show me, so we went to the car and after 10 minutes of trying to figure it out, he said he would ask the tech expert. So then he came to my car and he couldn’t figure it out either. He kept me there for 1/2 an hour while my wife was waiting for me, while he tried to Google the answer. He kept giving me excuses like this was an Apple problem, not a Lexus problem. But when the phone is not connected to the Lexus it’s easy to control the volume, it’s only when the phone is connected to the car that it doesn’t work. Finally he found a solution, but it is so complicated that it would be impossible to adjust the volume while driving. Even the tech expert could barely get that little touchpad to go where he wanted it to go, and that was without trying to drive the car at the same time. So unfortunately I am also disappointed with the way the tech controls work. I’m really sorry to tell you all this. I really wanted to love everything about the service and the car. I was really looking forward to enjoying the service experience. It was not at all what I was expecting.

I always work with Scott Monge and am very happy with the excellent service, communication and honesty he provides.

Ronnie was excellent!! Very knowledgeable, friendly, professional and great follow up. We had a fantastic experience!!

I always have a great experience at the dealership

Excellent service! Thanks, Scott.

Even though it obviously a very busy day at SCL, your service team handled it professionally and did their best to keep everyone calm. My thanks!

Always give great service