Scott Monge, who helped me, is a great service manager. And everyone else who served me was polite and friendly and helpful. Scott’s explanation of my big service needs this time got me past the sticker shock!
6/16/2020
Steve C. VERIFIED CUSTOMER
Thank You So Much ! It was a pleasure ! ????????
6/16/2020
BERNARD C. VERIFIED CUSTOMER
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6/16/2020
Summer L. VERIFIED CUSTOMER
Wonderful customer service!
6/16/2020
BARBARA T. VERIFIED CUSTOMER
The quality of service and the outstanding consideration and positive treatment of every customer is unique to Lexus. My service provider, Carlos, was welcoming, on time, efficient and interested in my satisfaction with my total Lexus experience from point if ownership. Upon my arrival the other members of the service staff greeted me immediately and informed me who my service provider would be. I only waited 2 minutes before being seen. I requested a shuttle and the driver was courteous and pleasant. The quality of the service and the people never disappoint.
6/16/2020
Charlie R. VERIFIED CUSTOMER
Nothing but the best
6/16/2020
Ana C. VERIFIED CUSTOMER
Very polite and professional
6/16/2020
Karen M. VERIFIED CUSTOMER
Jeff was very informative, good service!
6/16/2020
Caesar E. VERIFIED CUSTOMER
Hassan was courteous.
6/15/2020
Rosa J. VERIFIED CUSTOMER
Jeff is always kind and very knowledgeable every time I enter the Metro Lexus Service Department. Kudos to Jeff!
6/15/2020
Abbi C. VERIFIED CUSTOMER
Great service and much appreciated!
6/15/2020
Cindy C. VERIFIED CUSTOMER
He was just great, so polite and professional. Kept me updated on the progress in person , since I chose to wait there. Metro Lexus is the best!
6/15/2020
Leanna P. VERIFIED CUSTOMER
I am always super happy to return to Lexus mission viejo. You guys are the best
6/15/2020
Masoud/Mojgan J. VERIFIED CUSTOMER
Superb customer service, as always.
Thank you, Iman
6/15/2020
Victor L. VERIFIED CUSTOMER
Very professional and very thorough service experience
6/15/2020
Leslie A. VERIFIED CUSTOMER
Scott always provides excellent service.
6/15/2020
ROBERT M. VERIFIED CUSTOMER
Wonderful services
6/14/2020
Wayne U. VERIFIED CUSTOMER
Ronnie did an excellent job! Thanks Ronnie.
6/14/2020
Janice S. VERIFIED CUSTOMER
Scheduled appt with Isaac but got Evan instead. Told appt would take 60 to 90 min but took 2 hrs
6/14/2020
Maria C. VERIFIED CUSTOMER
Scott is great and very helpful. I will ask for him again on my next maintenance visit.