I brought my car in 11 months ago for the recall on the interior parts of my 2008 LS460. I was clear that I wanted to wait for all of the parts to arrive before bringing my car in. A couple of weeks ago, I received a call that all the parts are in, so I brought my car in last week. It was only as we were leaving that we noticed the old glove box was still there, which now clashes with the new dashboard. I went back in to ask about it, and was told that the glove box door and other console parts are backordered. Also, after replacing the dashboard, my stereo's aux input no longer works.
6/13/2020
Jin M. VERIFIED CUSTOMER
Thank you very much!
6/12/2020
Michael G. VERIFIED CUSTOMER
As always service is top notch. Like a finely tuned machine. Everything was perfect. What a great team all the way up to that devilishly handsome Sales manager, Michael G
6/12/2020
Thomas C. VERIFIED CUSTOMER
Very satisfied with the service experience today on our 2019 RX 350 Lexus. Thorough explanation of service to ensure that I knew the amount of time the service would take to complete.
6/12/2020
Vivian W. VERIFIED CUSTOMER
I was very pleased with my service appointment today with Josh and the waiting area. I felt very comfortable while waiting for my car to be service. I love Metro’s service department and give the department 5 stars or between 1 & 10; a 10!
Keep up the excellent work!
P.S. I was also impressed that my service was completed before estimated time of hour and half time.
6/12/2020
William F. VERIFIED CUSTOMER
Great people, great service!
6/12/2020
Joan H. VERIFIED CUSTOMER
Hassan was very helpful and kept me apprised of the progress on my car.
6/12/2020
Dave S. VERIFIED CUSTOMER
Cordis was very helpful and simply polite. He texted me to see if I had any questions...just staying in contact was nice.
6/12/2020
Elsie B. VERIFIED CUSTOMER
My service advisor was very helpful and very knowledgeable. Thank you very much
6/12/2020
Yama A. VERIFIED CUSTOMER
Had a good experience
6/12/2020
Socorro A. VERIFIED CUSTOMER
Hassan takes his time and explains what needs to be done. He kept me informed.
6/12/2020
Carol R. VERIFIED CUSTOMER
Excellent service as always
6/12/2020
Todd C. VERIFIED CUSTOMER
I picked up my car today. The work was completed timely, the car was clean. Service agent Andrew was friendly and knowledgable.
6/12/2020
Esther O. VERIFIED CUSTOMER
Thank
6/12/2020
David R. VERIFIED CUSTOMER
Thanks to Evan for great care!
6/12/2020
NATI M. VERIFIED CUSTOMER
Very pleased with the service, thanks to my consultant Ronnie Crowe.
6/12/2020
John H. VERIFIED CUSTOMER
Evan as always took care of my dear ol 2005 RX-330
6/12/2020
Richard H. VERIFIED CUSTOMER
Hassen always takes care of me and does a fantastic job. The entire service experience is great.