Wendy is fantastic & very knowledgeable
Answered all my questions & concerns
will be requesting her on my next service
12/25/2025
David J. VERIFIED CUSTOMER
JM Lexus had my car in their possession for 2 1/2 weeks with no repairs done or any real assessment done to the vehicle. I am very unhappy about the service that I received while I was being serviced with JM Lexus right now my car is at the body workshop where it should have originally been in instead of the service area for 2 1/2 weeks. They quoted me a turnaround time of three weeks, which would mean that JM Lexus would be in possession of my car for a month and a half, and I believe that it’s truly unfair. Also, may Insurance provider was told that my car would be returned to me by Christmas and that was a complete lie so I am truly unhappy with everything going on right now, especially during the holidays. So in closing,I plan on writing a letter to the Better Business Bureau for the inconvenience that I experience with JM Lexus.
12/25/2025
Janna B. VERIFIED CUSTOMER
Mark does a wonderful job in service. Thank you!
12/25/2025
Adrian C. VERIFIED CUSTOMER
Shedrick was pleasant as usual. Easy to work with, enjoyed my time.
12/25/2025
Lorne R. VERIFIED CUSTOMER
Leo is Great
12/25/2025
Rosemarie J. VERIFIED CUSTOMER
It was a pleasure working with Mr Daniel. His knowledge was very appreciated and my questions and concerns were addressed appropriately.
12/24/2025
Cindy N. VERIFIED CUSTOMER
My service advisor was awesome.
12/24/2025
Bagrat T. VERIFIED CUSTOMER
Thanks a lot.
12/24/2025
John K. VERIFIED CUSTOMER
Much appreciated
12/24/2025
Tammy K. VERIFIED CUSTOMER
I was fit in at the last minute before the holiday for a recall, given a lovely loaner car, and carried on about my day. Upon pick up my car was returned to me spotless! I really appreciated that level of service. I did have a a question. Is it normal to have a 1/2 a tank of fuel less than when I dropped it off? I brought my car in with a bit over 3/4 of a tank and it was returned to me with a 1/4 of a tank. I don’t know if this appropriate for the fuel pump recall/replacement. Please advise and thank you!
12/24/2025
Lisa G. VERIFIED CUSTOMER
The reason I brought the car back after my 60000 mile service is because BOTH the driver and passenger side air conditioning was not blowing cold.(It worked fine before my service). I had asked Tony Hang to have BOTH sides looked at and fixed.
When I arrived to pick up the car at around 2:30, Tony greeted me and told me to “wait 10 minutes”. I complied and then went to the cashier to get my paperwork. After going to the cashier and reading the paperwork, I saw that only the driver’s side was noted and addressed.I wanted to discuss this with Tony, but I couldn’t find him. Apparently he had left because there was a sign on his booth that said “out to lunch”.
When I got in the car and tested both sides I found that the passenger side was definitely not as cold as the driver’s side. There’s an obvious difference. I couldn’t discuss this with Tony because he was nowhere to be found. Thank you for fixing one side, but it doesn’t completely solve my problem. Is it standard practice for your service advisors to leave before finishing a transaction?
12/24/2025
James E. VERIFIED CUSTOMER
The place is an ambush. Not happy about being a scapegoat
12/24/2025
Taline G. VERIFIED CUSTOMER
It’s been two days and I’m still waiting on my RZ to be charged so I can pick it up.
12/24/2025
Rogerio C. VERIFIED CUSTOMER
Great job
12/24/2025
Jeff G. VERIFIED CUSTOMER
Daniel is an exceptional example of a JM Lexus service associate. He clearly explains all aspects of the vehicle service experience.
12/24/2025
Joceslyn J. VERIFIED CUSTOMER
This place and people were outstanding.
I will be a customer for life. Everybody was so professional and knowledgeable. They made me feel that I was the most important person there. Awesome place.
12/24/2025
Delia F. VERIFIED CUSTOMER
Tino is definitely the most attentive service rep I’ve had at crown lexus.
I highly recommend him
12/24/2025
Margaret C. VERIFIED CUSTOMER
Helen is always fantastic with her attention to service. Eli was especially helpful with the technology.
12/24/2025
George M. VERIFIED CUSTOMER
Rob is very welcoming and expertly explained everything done the vehicle