The moment I walked in from the moment, I walked out the service was excellent.
12/26/2025
Avetis O. VERIFIED CUSTOMER
My Lexus was fully taken care of and Mark was truly helpful.
12/25/2025
Joseph T. VERIFIED CUSTOMER
Always a great experience
12/25/2025
Ramon R. VERIFIED CUSTOMER
Service advisor Vince Camino is so patient and listened to the concerns of my ES350. I am forever grateful for his personalized service. Thank you Vince!
12/25/2025
Leonida S. VERIFIED CUSTOMER
I really with service done to my Lexus car thank you. lol
Leonida S
12/25/2025
Marlene K. VERIFIED CUSTOMER
Anthony always goes above my expectations when I
Bring my car in for service. He’s so polite and very
Helpful.
12/25/2025
Silvia H. VERIFIED CUSTOMER
The guy that checked me out was very rude. Meaning he was not friendly and his body language was not welcoming at all. My car has a leak and I as a woman was asking him questions like how did this happen or like is it something that I need to get done now or is it ok if it can wait? I think these are questions that aré important to get appropriate answers and not a tone of excuse my language being a smart ****!!! He could have Been kinder and maybe suggest things but instead he gave a tone and body language of well if you want to get it done do it if not just monitor it. He made me not even want to do the service there at all just because of his demeanor. He definitely isn’t an asset to your company if anything he will be a downfall to your company. Anyways I normally don’t fill these things out because I work for a company who also of course do these customer service stuff and I hate when customers only write bad ones. But this guy he hit a nerve and I feel bad for future customers who may not exactly know much about cars and get the answers he gave me.
12/25/2025
Jeromy A. VERIFIED CUSTOMER
What a great guy! He delivered my Lexus on time with a lot of maintenance issues, and he even gave me a loaner car that was available because I forgot to request for one. Excellent service today as it was Christmas Eve and he was the only guy working hard accomodarinh everyone. He even doubled checked the work. Hopefully Lexus can give him like $10,000 pay raise for all the hard work the hard work he did today.
12/25/2025
Jandy G. VERIFIED CUSTOMER
Im always satisfied with Jesse! Professional and effecient!
12/25/2025
Gerald R. VERIFIED CUSTOMER
Thank you Bill for your support!
12/25/2025
Ramon V. VERIFIED CUSTOMER
Excellent customer service Alex was great
12/25/2025
Amir B. VERIFIED CUSTOMER
Customer service perfect maintenance perfect. Everything was the best. I always happy with Lexus company
12/25/2025
Hasmik G. VERIFIED CUSTOMER
Thank you!
12/25/2025
Patrick M. VERIFIED CUSTOMER
I always expect you hear this all the time… I say every time that I have never had a customer service experience like I’ve had at JM. Adrian is the best!! I’ve never said this before, but I hope I get him every time. Thank you!
12/25/2025
William G. VERIFIED CUSTOMER
Adrian is very knowledgeable and professional.
12/25/2025
Thomas K. VERIFIED CUSTOMER
Great service
12/25/2025
Emmanuel F. VERIFIED CUSTOMER
Of course,your guys have got the best customer serviceand staffs in the industry. Wendy born for this. I love her customer relations skills.