The service experience I will be commenting on will be from when I took ownership of the car and drove home that night up to my car not starting this morning amd all the mishaps in between. I'm very disappointed :(
12/31/2025
Jack W. VERIFIED CUSTOMER
George is actually the best human being I’ve ever dealt with in the vehicle industry. Super helpful but most importantly honest. Thanks George, you da man ????
12/31/2025
Marie S. VERIFIED CUSTOMER
I dropped my car off on December 3 and picked it up on December 26. During that time, I received very little communication. While I understand that parts may have been delayed, it’s not acceptable that my requests for a status update went unanswered. When I actually spoke with someone, they could not provide an update even after having me on hold for 16min.
In addition, I’m still experiencing issues that do not appear to have been fully addressed. It's the holiday season and am out of town so I have not returned to the service center.
Overall, this was a disappointing service experience.
12/31/2025
Tricia S. VERIFIED CUSTOMER
Always polite.. always willing to explain .
12/31/2025
Sanisha T. VERIFIED CUSTOMER
Helen is great. She always checks with me before doing work. Crown Lexus employees are friendly and nice.
12/31/2025
Sandra F. VERIFIED CUSTOMER
Always happy with the dealership
12/31/2025
Daniel M. VERIFIED CUSTOMER
Adam is a very strong and professional young man. I can definitely see him going places. He has the personal skills to be a great salesman, I believe. Not sure if he wants to sell cars, but he sure seems to have the “chops” needed to succeed.
12/31/2025
Jalisa H. VERIFIED CUSTOMER
Mr. Whittingham was very thorough and made sure to explain everything to me.
12/31/2025
Roger Z. VERIFIED CUSTOMER
Great Service fixed. What I thought was a problem
M
12/31/2025
Ken N. VERIFIED CUSTOMER
Joe has been and continues to be great to work with.
12/31/2025
Coastline Pool. VERIFIED CUSTOMER
Sam is an asset to your company!
12/31/2025
Susan S. VERIFIED CUSTOMER
Sam is an exceptional employee with his calming demeanor and knowledge. JM is meeting all the wonderful service that I have heard about from others.
12/31/2025
Maya Christine. VERIFIED CUSTOMER
I had an exceptional service experience with Alfred Nungaray at Lexus. From start to finish, Alfred was professional, attentive, and incredibly knowledgeable. He took the time to clearly explain everything, made sure all my questions were answered, and ensured the entire process was smooth and stress-free. His customer service truly went above and beyond and made me feel valued and confident in the care of my vehicle. This level of service is exactly why Lexus stands out, and Alfred is a true asset to the team.
-Maya Cordova
12/31/2025
Shamir M. VERIFIED CUSTOMER
Great first service experience. Xavier Allen was friendly, helpful, and made everything easy. Really appreciated it!
12/31/2025
Olivia G. VERIFIED CUSTOMER
very satisfied
12/31/2025
Kristina V. VERIFIED CUSTOMER
Christian Santos provided me with good customer service. It is my first time at a Lexus dealership but I will be coming back and asking for him. Thanks Christian for keeping me updated throughout the time my vehicle was being serviced. I appreciate the texting as well for updates and letting me know my car was done. Satisfied that you guys honored the price of my service that was given to me when I booked the appointment. Thanks Crown Lexus.
12/31/2025
Marisol G. VERIFIED CUSTOMER
Bill was professional and helpful in arranging my 60,000 miles service.
I can always depend on him to schedule my service in a timely manner.
12/31/2025
Michael H. VERIFIED CUSTOMER
All around excellence in every aspect, very pleased expect to do future business
12/31/2025
Jeanne J. VERIFIED CUSTOMER
Paul was very helpful.
12/31/2025
Kevin S. VERIFIED CUSTOMER
Great service and communication. Very happy with first visit!