First time getting service at this location. Very smooth, kept me informed of the process.
4/17/2022
William M. VERIFIED CUSTOMER
Good
4/17/2022
Cindy Q. VERIFIED CUSTOMER
Tim, my service rep, was very personable and helpful in explaining my service options. Overall, I’m always impressed with how friendly and efficient everyone is from the first moment I’m greeted at my car to the final moment that I’m handed my car back! I never experienced this high level of consistent friendliness and professionalism when I previously owned a BMW and dreaded my experience at Irvine BMW!
4/17/2022
Barbara B. VERIFIED CUSTOMER
Actually, I meant to push "No" for not yet. I need to get used to a luxury car first! But trust me, I LOVE Lexus, so yes I will, just give me a bit! The loaner was great! Joshua is VERY patient with explaining things in detail, and friendly but still business-like. I'm very satisfied, but like I said, I have to get used to this, and I will.
4/17/2022
Jose M. VERIFIED CUSTOMER
I purchased a 2015 lexus es350 10 days ago I took it back today (Saturday) for an aligment cause was pulling to the left and steering wheel was not straight. But still pulling steering wheel still crook it. I'm happy with my vehicle but that's the only issue I was hoping to be resolved.
4/16/2022
Alan L. VERIFIED CUSTOMER
Jeff was terrific!!! Thx
4/16/2022
Daniel D. VERIFIED CUSTOMER
She was very courteous and provided all the services that were expected. All services were done excellently and our car was delivered to us in a timely manner.
4/16/2022
Ruth Z. VERIFIED CUSTOMER
Jeff is hands down the finest service manager I have ever worked with. His knowledge of the car, his insight on what needs to be done and what can wait, his entire approach from the moment you arrive at the dealer to when you leave is a classic example of of superior customer service , one that extends the Lexus experience for years to come. lr
4/16/2022
Robert F. VERIFIED CUSTOMER
Great service as always - thank you, especially to Evan
4/16/2022
JOHN C. VERIFIED CUSTOMER
Outstanding!
4/16/2022
Hitomi P. VERIFIED CUSTOMER
I am satisfied
4/16/2022
Julia A. VERIFIED CUSTOMER
Everything was smooth and professional. Thanks for your help!
4/16/2022
Thomas S. VERIFIED CUSTOMER
Great work up and explanation of service work completed.
4/16/2022
Susan S. VERIFIED CUSTOMER
I arrived without an appointment, concerned about low tire inflation & we had a long drive next day. Tim was my rep & his customer service was above & beyond! Thank you for another positive Lexus experience!
4/16/2022
Richard Q. VERIFIED CUSTOMER
I would definitely give 5 Stars to the service given at SC Lexus, and Hasson Professional service. I’ll be back.
4/16/2022
Jack I. VERIFIED CUSTOMER
Always take care of every need!!
4/16/2022
Linda D. VERIFIED CUSTOMER
Tim was very honest and easy to talk to , great personality. Service to get car in and a rental car fast , but didn’t feel rushed , but most important not ignored . Thank you
4/16/2022
Randy B. VERIFIED CUSTOMER
Hassan is an asset and we appreciate his professionalism