This is my second time going to service advisor Ronnie Crowe. Both times I was not satisfied with my experience with him as my advisor. He can be rude at times. For instance today, he asked me if I was going to stay in the lobby or leave the dealership. I said “oh they say I can get a loaner since I had an appointment at 10.” His response was “so you’re not staying here.” Very condescending tone that was not appreciated. I work in customer service and feel he doesn’t display very good customer service. In the future I will not be going to Ronnie.
8/12/2022
Richard D. VERIFIED CUSTOMER
Daven is the best! Called me to bring my Lexus in for service. Set a date. You did service. Gave me a loaner car. Called to tell me my car was ready to pick up. Paid and left. Couldn’t be any easier or painless. Great job Deven.
8/12/2022
Steven B. VERIFIED CUSTOMER
Mr Hassan was very easy work with. He was great!
8/11/2022
John M. VERIFIED CUSTOMER
Excellent service!
8/11/2022
Lorraine C. VERIFIED CUSTOMER
I asked if I would bring rental my car back on Thursday. No response. I called Lexus lady said no. No one went over what was done. I really like the touch up of scratches. Thank you
8/11/2022
Alexis B. VERIFIED CUSTOMER
All comes down to RGD @ Lexus @ Mission Viejo. Outstanding, timely service as always.!!! Never a doubt! Thank you RGD!
8/11/2022
Mike S. VERIFIED CUSTOMER
Friendly & concise
8/11/2022
Susan S. VERIFIED CUSTOMER
Always a pleasure coming for a service. Such helpful, polite and knowledgeable people.
8/11/2022
Margaret T. VERIFIED CUSTOMER
Scotty explained nicely about ever detail maintenance and future how to take items if necessary .,the car running smoothly after service . I am happy the service this time . Thanks
8/11/2022
ERIC A. VERIFIED CUSTOMER
Scott is a Rockstar! He stayed in communication during the service work, ensured my car was washed, and was both friendly and informative of the various models I had interest in. Could not have been better! Perfect service.
8/11/2022
Frank D. VERIFIED CUSTOMER
Hassan sarim did an excellent job.
8/11/2022
Linda H. VERIFIED CUSTOMER
This is the best service department anywhere. They are organized, professional, considerate and they get the job done. Bravo!
8/11/2022
GARY W. VERIFIED CUSTOMER
Daven is always great. He had great communication skills and excellent knowledge. I never worry about my car at this dealership.
8/11/2022
Larry S. VERIFIED CUSTOMER
The service that I received and the service representative did an excellent job. However when I requested a loader car none was available. However I saw other people getting loaner cars while I sat in the waiting room waiting for my car to be serviced. I found out that you could get a free sandwich at the Cuture restaurant in the lobby. So I proceeded to the restaurant and ordered a ham sandwich more after waiting 10 minutes to get service. The service was very poor and the sandwich was made with stale bread. Just did not leave a good taste in my mouth. I discuss it with your public relations representative and gave her the same information to you
8/11/2022
STEPHEN D. VERIFIED CUSTOMER
Ronnie Crowe - super professional as always.
8/11/2022
Connie D. VERIFIED CUSTOMER
Great service! Very honest. Thank you
8/11/2022
Susan H. VERIFIED CUSTOMER
Scott Monge my service advisor gets an A++++. He is outstanding.
8/11/2022
Christian C. VERIFIED CUSTOMER
Excellent service and customer service. Very appreciative.