Hassan is fabulous as are Gus and Michael my mechanic. My car was dirty when I picked it up and they offered to wash it but I didn’t have time. It had to stay over 2 nights for repairs I
Wanted done. Overall I will always return though!
8/7/2022
Gregory F. VERIFIED CUSTOMER
Poor engagement with the body shop and resolution to my issue.
8/7/2022
Lynnette W. VERIFIED CUSTOMER
Hassan is awesome!
8/7/2022
Jesse A. VERIFIED CUSTOMER
Very good service
8/7/2022
Beverly J. VERIFIED CUSTOMER
What a travesty, a total rip off!! $321.72 for a 20,000 mile checkup/oil change????
Replaced a gasket, what gasket and why, and cabin air filter- $99.23 for parts and $222.49 for labor, taxes and miscellaneous charges. Utterly ridiculous. And they still can’t find the causes behind my gas door intermittently opening when I lock the doors, or the cause of my trunk not opening intermittently when the release button is depressed inside the car!
Totally dissatisfied and will take my repair/maintenance business elsewhere in the future.
8/7/2022
MADELEINE P. VERIFIED CUSTOMER
Great as always!
8/7/2022
JUDITH M. VERIFIED CUSTOMER
When I went in they did not discuss what was going to be done to my car. I had an oil change 2000 miles previously so I did not need an oil change or filter I have a tire contract with the tire company I purchased my tires from for free rotation and free brake inspection I did not need that And I can get free inspections with just about any other company and you charged me $300 for services that I did not need and I was not informed of what the light that said maintenance required I should’ve been told upfront what maintenance required was was going to be because I did not need there’s nothing required at this time. So the services provided we’re not necessary or do
8/7/2022
Tamae M. VERIFIED CUSTOMER
Staff is always helpful
8/7/2022
Raymond S. VERIFIED CUSTOMER
Excellent service
8/7/2022
Khiem N. VERIFIED CUSTOMER
Everything is good as usual.
8/7/2022
CONNIE C. VERIFIED CUSTOMER
My service manager Ronnie provided excellent service even though car wash was not done well.
8/7/2022
Timothy G. VERIFIED CUSTOMER
Always excellent service from Ronnie
8/7/2022
Yushi T. VERIFIED CUSTOMER
Thanks for the help from Lexus Escondido
8/7/2022
Mark T. VERIFIED CUSTOMER
Excellent communications
8/7/2022
Daniel Vii,. VERIFIED CUSTOMER
Happy to comment about my experience on this occasion and all previous services. I won’t go anywhere else.
8/7/2022
Jose M. VERIFIED CUSTOMER
I always receive high quality service when I take my car in for service
8/7/2022
Christopher S. VERIFIED CUSTOMER
The car wash was horrible!!! Spots everywhere like it was t even washed. This is a Lexus dealer where we bought our new Lexus!! Can’t believe you would have people washing cars that don’t care at all. This bad quality service reflects on your entire operation. I wonder if my maintenance was just as bad????? Happy to show you pictures. I’m going to move my routine maintenance to another Lexus dealer that hopefully cares about quality and hires people that take pride in their work.
8/7/2022
Jeanette C. VERIFIED CUSTOMER
It is always a pleasure to work with Mr. Anthony Lee & the rest of the workers that are always welcoming me to Lexus. Mr. Lee is always on top of my vehicles every time I have issues and he explains any of my questions when I don’t understand parts of the car. (Thank goodness he is patient with me). I’m really happy and satisfied with his effort of work.
J.Castaneda