Daven and company are always a pleasure to work with. I love the south county Lexus family and will definitely stick with them for the foreseeable future!
12/13/2022
Eric T. VERIFIED CUSTOMER
Great communication!!!!
12/13/2022
John D. VERIFIED CUSTOMER
It was my first experience with Metro Lexus Service.
It was an awesome experience!
Thank you!
12/13/2022
Alan W. VERIFIED CUSTOMER
Cordis and Josh are wonderful to work with,and always step up to help myself and other customers
12/12/2022
Jack S. VERIFIED CUSTOMER
Despite making a time-specific appointment for service, it was approximately six hours before starting actual work, and took around two days to complete less than four hours of work. Anthony did his best to make this poor performance workable, but he should not have been put in that situation. It is clear that management has not successfully addressed an obvious serious understaffing condition in the service department. The organization needs to be totally upfront and transparent with Customers before accepting an appointment. An appointment is a commitment between two parties. The service department had no workable plan to fulfill their side of their commitment. In the future, I will take my service business to another dealership.
12/12/2022
Stephen C. VERIFIED CUSTOMER
Scott is, and has always been, fantastic.
12/12/2022
Leanne M. VERIFIED CUSTOMER
Tyler was great when I as getting service. I tried to get ahold of him through my account and text to proceed with service suggested via video. He did not get back to me and no one else followed up either.
12/12/2022
Birgit S. VERIFIED CUSTOMER
Daven provides exceptional personal customer service. He took care of an issue, unexpectedly, at no charge. He really cares about his clients.
12/12/2022
Cynethia B. VERIFIED CUSTOMER
My check engine light is on; it was not turned off
12/12/2022
Joe A. VERIFIED CUSTOMER
It is always a very pleasant experience!
Thank you!
12/12/2022
Darla S. VERIFIED CUSTOMER
Helen was professional, friendly, and a joy to work with. She was patient with me and my young son. Her communication was excellent and she was able to more than sufficiently address all of my questions and concerns. Even I went to pick up my vehicle and return the loaner vehicle, it was after Helen's workday; therefore, Robert assisted me. Everyone who helped me was absolutely wonderful. Thank you all very much and I hope everyone has a wonderful holiday season and a very Merry Christmas!
12/12/2022
Stephen Y. VERIFIED CUSTOMER
Matt Ivko was his usual efficient, knowledgeable, and very helpful self. Thank you!
12/12/2022
Mark P. VERIFIED CUSTOMER
Everyone was knowledgeable and professional.
12/12/2022
Gary K. VERIFIED CUSTOMER
Jeff was excellent. Very courteous and informative regarding my car’s needs.
12/12/2022
Frank J. VERIFIED CUSTOMER
Paul Cooper was great.... Thank you
12/11/2022
Conrad D. VERIFIED CUSTOMER
RGD is always great to work with
12/11/2022
Christopher K. VERIFIED CUSTOMER
I asked that the brake pads be checked.
Somehow this request was not placed onto the work order and I did not receive the information I requested.
12/11/2022
Klansi M. VERIFIED CUSTOMER
Jarrod was great. Gave me realistic expectations of the service and costs. Great customer service all around. Keep up the good work, Jarrod!
12/11/2022
Patrick P. VERIFIED CUSTOMER
Another service advisor, ours Anthony lee was at home, was to get back to us about when the car was ready and didn’t. It did not go smoothly. Service didn’t know when it was to be ready. The car was in for a 5000 mile check. We took it in on Friday at 1. We did ask for a few things to be checked. Miscommunication. On Saturday at 11:30 I went in to see what was going on. Spoke with service manager and got the car within an hour. If I hadn’t gone in, who knows when it would have been ready. Someone at one time said it would be ready by Tuesday! This isn’t how I expected my first maintenance experience would go or any maintenance I have in the future with Lexus.