You didn’t have my car today, yet I am get texts saying you did. Maybe look into that.
4/21/2023
Heather S. VERIFIED CUSTOMER
Surrounded by Awesome people helping provide a friendly, quality service. Paul did a great job leading the team. The team is as good as the vehicle! Love Lexus.
4/21/2023
Daniel P. VERIFIED CUSTOMER
Jeff was amazing. He always goes over and beyond my expectations. Thank you
4/21/2023
Tuan T. VERIFIED CUSTOMER
Thanks Devin I will be back next service
4/21/2023
Francisco G. VERIFIED CUSTOMER
Amazing service!
4/21/2023
Amye F. VERIFIED CUSTOMER
Excellent communication. Set proper expectations. Only complaint is that my car service was supposed to include a battery change for my key fob and it was not done :/
4/21/2023
Montoya J. VERIFIED CUSTOMER
Thank you for the great service.
4/21/2023
Fred W. VERIFIED CUSTOMER
Only complaint is I had an appointment ar 1:00. No service advisor approached me until 1:35. This was NOT Alayssa's fault. Waiting 35 minutes is unacceptable.
4/21/2023
Rosemary O. VERIFIED CUSTOMER
Ok I will do that.
4/21/2023
Criselda M. VERIFIED CUSTOMER
Service Advisor Alyssa was awesome and great. I was completely satisfied with this service. My previous experience was horrible.
4/21/2023
Gregory R. VERIFIED CUSTOMER
Normally I am thrilled with the level of service, attention to detail I receive at Metro Lexus. However, my most recent visit for an oil change left me wondering if I should seek out another service provider. I was advised by the service rep there was “debris” on the battery and it would be $65.00 to remove it. When I said that seemed awfully high to clean off a battery, the rep said it was actually more, but he had gotten them to come down to $65. I asked if this wasn’t something I could do myself, he sheepishly replied, “Yes, you probably could. When I got home and lifted the hood I found a battery terminal that I cleaned off with watts from my garden hose and some Coca Cola in five minutes. I have raved about the Metro Lexus service experience since I bought my car three years ago. But this experience has left me wondering if I should be looking for another service provider I trust won’t gouge me on the major repairs and ultimately a new dealership to purchase my next vehicle from.
4/21/2023
John M. VERIFIED CUSTOMER
My first experience with Gabriel and Metro Lexus. Very easy and professional all the way around.
4/21/2023
Fred J. VERIFIED CUSTOMER
Robert was very helpful. Very happy with his service.
4/21/2023
Rita P. VERIFIED CUSTOMER
Tire pressure on vehicle was at different leveling none of the tire were at the level.
Paperwork from dealership show different info at 36 tire pressure.
But in reality the tires are all different 36 35 34 that means that all tires weren’t check Accordingly paperwork
4/21/2023
Julie O. VERIFIED CUSTOMER
Tino did an excellent job listening to our concerns and ensuring that all necessary service items were addressed. He is a knowledgeable and friendly service writer.
4/21/2023
Charlotte L. VERIFIED CUSTOMER
Robert Maynard was exceptional! Courteous, kind, very knowledgeable, helpful and very pleasant!
I will definitely ask for him again.
4/21/2023
Mary E. VERIFIED CUSTOMER
Alfred was great.
4/21/2023
Kyu H. VERIFIED CUSTOMER
Anthony looks knowing the Lexus products very
I trusted him and I followed his recommendations.
I am very happy to have the new breaks.
Thanks..