Anthony is courteous, kind, efficient and professional. He is an outstanding representative for the Lexus brand. We are extremely happy with the wonderful service he provided us. Thank you.
11/1/2023
Diego U. VERIFIED CUSTOMER
William is friendly and does his job really welll!
11/1/2023
Rose R. VERIFIED CUSTOMER
Edward has been always helping me servicing my car. I trust him that he only provides diagnostics accurately.
11/1/2023
Melony D. VERIFIED CUSTOMER
Just had a few follow up questions to the service consultant but he never responded.
They opened my car Lexux 2008 twice once do full inspection of the car second to remove I Pod device that was causing electrical draw that was draining the battery.
Ever since I picked up the car since the device removed, I have been experiencing rattling sound in the back of the car.
I informed this to the consultant, Ali but he didn’t return my message.
I haven’t driven the car in freeway ever since. I am afraid that there might be something that didn’t get properly closed or loose hanging inside the car. Don’t feel safe to drive anymore.
The mode of communication at Keyes especially at service center is noticeably poor and the lack of care & attention make me think twice before returning back to Keyes.
Melanie Desilva
11/1/2023
Howard G. VERIFIED CUSTOMER
I went to switch out my tires for the snow tires I store there. The report they gave me said all four tires were at 35psi. However the psi sensor in my car showed that the four tires had varying psi readings. Also, I stood at the checkin desk for almost 10 minutes before anyone said anything to even though there were 5-6 people just sitting there. All they had to do is say we will be with you shortly. Instead, I was totally ignored
11/1/2023
Mark L. VERIFIED CUSTOMER
Always great service and Vanessa is wonderful and I like that she actually calls me with updates
11/1/2023
Donovan T. VERIFIED CUSTOMER
Thank you for your assistance
11/1/2023
Yahaira T. VERIFIED CUSTOMER
I appreciate the time and service provided by Christian and the dealership.
11/1/2023
Kimberlee C. VERIFIED CUSTOMER
Christian provided great and timely resolution to my problem
11/1/2023
Leonardi, Ronald. VERIFIED CUSTOMER
Tony was very accommodating and was helpfully, however I think your price point for servers is very high.
11/1/2023
Ronald B. VERIFIED CUSTOMER
Very satisfied. Please no more surveys and questions.
11/1/2023
Lillian G. VERIFIED CUSTOMER
Tino is excellent! He goes out of his way to help you. Customer service is what he takes pride in! We love you Tino
11/1/2023
Georgia P. VERIFIED CUSTOMER
Anthony is knowledgeable, caring and professional
11/1/2023
Dale L. VERIFIED CUSTOMER
Tony Hang is awesome.
11/1/2023
Angela B. VERIFIED CUSTOMER
Very happy with the work!!
11/1/2023
Emanuel A. VERIFIED CUSTOMER
We have another excellent experience. Tony Hang provides the best customer service
11/1/2023
Carla D. VERIFIED CUSTOMER
Helen has been my service advisor various times through the years. She is always professional,cordial and knowledgeable with her advice. I enjoy working with her.
11/1/2023
Lori S. VERIFIED CUSTOMER
Tyler was most helpful. Called and kept me informed on the progress of the repairs. By far, the best service advisor I’ve had in my 12 years dealing with Lexus Escondido!
11/1/2023
Rafael P. VERIFIED CUSTOMER
Professional
11/1/2023
Rouya R. VERIFIED CUSTOMER
I would have appreciate a car wash, but my car wasn’t washed.