Wonderful customer service ! very welcoming and polite . He is the type of employee that makes even waiting a pleasant experience . great job
11/2/2023
Helen M. VERIFIED CUSTOMER
The service took more than 2 hours. The car wasn’t washed well and all my belongings were just left in the front seat.
11/2/2023
Norma F. VERIFIED CUSTOMER
Thank you Dennis for helping me with car THANK you THANK you
11/2/2023
Pav C. VERIFIED CUSTOMER
Friendly, professional, really helped us out. Thanks, Edward!
11/2/2023
Robert M. VERIFIED CUSTOMER
edward is a very professional individual and we have been happy with him forever when he was at the Santa Barbara Lexxus
11/2/2023
Jacquelyn K. VERIFIED CUSTOMER
Tyler was super nice and a pleasure to work with!
11/2/2023
Patrick R. VERIFIED CUSTOMER
Sennen Chow was wonderful to work with and clearly understand the service system! He went out of his way to provide patient customer service to me.
11/2/2023
Bonita H. VERIFIED CUSTOMER
I receive Excellent Service Always
11/1/2023
Susana M. VERIFIED CUSTOMER
Service was on time. Communication was great.
11/1/2023
Mary P. VERIFIED CUSTOMER
Tino was awesome great customer service person your front desk, girls and the girl that does your Uber has very poor skills. You might want to talk to them. Also when I called back this evening I called at four. They said we put you on hold which is fine but then never came back to the phone. It kept ringing and then put on hold and I called back it rang and it just put me right into the Music so that’s gotta be changed for your sake other customers I mean seriously just send them straight to Music it doesn’t take long to say hey we’re busy right now we’ll get right to you. Just a word of advice. They need to be spoken to.
11/1/2023
Henry W. VERIFIED CUSTOMER
Thanks Tony Hang
11/1/2023
Wilmot C. VERIFIED CUSTOMER
Once again Maryann Jaramillo did a great job of taking care of my needs. I’m looking forward to working with Maryann for all my future Lexus service needs.
11/1/2023
Mary S. VERIFIED CUSTOMER
Ian was very courteous and the whole process easy
11/1/2023
Fred T. VERIFIED CUSTOMER
I came in for an oil change. I was charged over $100 in my oil wasn't changed. I was never told either before or after the oil wouldn't be changed. I am very disappointed.
11/1/2023
Danielle K. VERIFIED CUSTOMER
Excellent service. Everyone was friendly and helpful. Will say, however, I am sad to hear Lisa is no longer a sales person. I really enjoyed working with her.
11/1/2023
Lorena Z. VERIFIED CUSTOMER
Tony is awesome, he is the example of service first. Very friendly easy going, understood what I needed. Didn't hassle me about repairs, he did inform me that I woukd get information on suggestions and if it was major he would advise. Thank you for your great customer service
11/1/2023
Oscar A. VERIFIED CUSTOMER
All looked good
11/1/2023
Yolanda C. VERIFIED CUSTOMER
Scott has been our Service Representative for several years. We are always satisfied with knowledge, support and pleasant personality.
11/1/2023
Elizabeth M. VERIFIED CUSTOMER
MaryAnn was great and the service was fabulous, as always
11/1/2023
Frank K. VERIFIED CUSTOMER
Scott is the best of the best he is knowledgeable PATIENT and very understanding Lexus is Very lucky to have him as a Service Advisor.