SENECCA WAS GREAT.YOU SHOULD BE PROUD TO HAVE SOMEONE LIKE HER ON YOUR TEAM.
11/5/2023
Erica L. VERIFIED CUSTOMER
Extremely satisfied. Billl is great
11/5/2023
Martha O. VERIFIED CUSTOMER
The car wash was very poor. The mirrors were not clean nor were the windows. There was bug blood still on the front hood. The tires were not shined, and the interior was not clean. I did not see a windshield wiper check indicated on the paperwork. On the positive side, Chris was very courteous and professional. I was unable to pick up the loaner car due to the fact that I did not have my new insurance card. I understand why that was an issue, however, I should have been informed prior to my arrival as to the required documents. I had no choice but the two hours and fifteen minutes. I did appreciate the coffee. I was not informed there were other snacks. I inquired about the lengthy timeframe to receive the license plates and was informed it was probably a DMV issue.
11/5/2023
Yongling S. VERIFIED CUSTOMER
Excellent service
11/5/2023
Martin J. VERIFIED CUSTOMER
I’ll be taking my services to Lexus of Riverside as Crown Lexus is subpar compared to their service. Condescending remarks will not be tolerated by me. Talking my concerns serious and not downplaying as their owner incompetence and stating incorrect information. I’m on my third Lexus vehicle and have always had great customer service until Crown Lexus. Thankfully I have the options to never step foot there again.
11/5/2023
Vivian L. VERIFIED CUSTOMER
Anthony Lee is the best service rep. I truly appreciate the relationship he’s built with me as a long time Lexus’s customer. He’s thorough and very attentive to our needs and service requirements.
11/5/2023
Michele L. VERIFIED CUSTOMER
Pleasant Service with rep
Good conduct and help with tech issue
11/5/2023
Aaron A. VERIFIED CUSTOMER
Jarrod and Katrina were great! I aprreciated the professionalism and friendliness!
11/5/2023
Zdzislaw C. VERIFIED CUSTOMER
I will comment after my next visit.
11/5/2023
David O. VERIFIED CUSTOMER
All around service was great.
11/5/2023
Brosnan J. VERIFIED CUSTOMER
Seneca was very nice and went above and beyond to make my visit pleasant. She even helped with replacing my oil drain plug which apparently doesn't come with a new oil filter on my car! Her and the service team also went above and beyond helping me with concerns on my vehicle and sorting things out!
11/5/2023
David L. VERIFIED CUSTOMER
Programming the key fog, updating the software and the service was a completed done fast! Thank you excellent service!
11/5/2023
Stephen M. VERIFIED CUSTOMER
Dennis gave us great service.
11/5/2023
Erica L. VERIFIED CUSTOMER
Really bad service
11/4/2023
Lety M. VERIFIED CUSTOMER
Letty
11/4/2023
Brixton S. VERIFIED CUSTOMER
It's always a pleasure seeing Tony. Tony has always been very professional and friendly to me and my family. We have known Tony since 2006. I love Tony like a brother. He's the best! He always looks out for me and my wife with both of our vehicles. We on our 4th and 5th Lexus vehicles and trust him with any recommendations he gives us. Nowadays it's hard to come by someone you can trust when it comes to minor through major services on your vehicle.
11/4/2023
Sigfredo A. VERIFIED CUSTOMER
Chris was very friendly .. big smile on his face made feel very welcome .. great experience I had today .. thank you .
11/4/2023
Soledad E. VERIFIED CUSTOMER
I’m glad to hear from him that my car is in good shape and that it he service was completed on time as he promised
He’s a big plus for Crown Lexus