There was little to no communication regarding the status of my vehicle. I dropped it off Monday morning abd only received a text message letting me know that I would be notified when it was done. Tuesday morning I heard nothing. I called, left a message for service/Adam. Then texted him to inquire as to what was going on. This is highly unusual, so you can imagine what is running through my thoughts. I finally connected with Adam who told me he had just returned from lunch. Again I asked when I could expect the car to be completed. By then, it was the afternoon. Communication would be helpful.
11/8/2023
Rob W. VERIFIED CUSTOMER
Adam is the Best he and team Lexus was Amazing
Job well done my wife and I thank you
11/8/2023
William O. VERIFIED CUSTOMER
All good
11/8/2023
Cynthia F. VERIFIED CUSTOMER
My vehicle was working fine until the Siri stopped working to reply to text messages. Didn’t fix the problem. Now it’s a waiting game.
11/8/2023
Jill R. VERIFIED CUSTOMER
Great team!
11/8/2023
Nongshim Holdings. VERIFIED CUSTOMER
Thank you for professional service and customer services.
11/8/2023
Connie W. VERIFIED CUSTOMER
Just have your mechanics to tell the women the truth if they can drive their car off the lot or not if the car has a serious problem that was so tacky and bad to hand me to take the car off the lot and break down in the middle of the I would have called a tow truck but a lesson learned for me thank you
11/8/2023
Sabrina Q. VERIFIED CUSTOMER
Jarrod was great! Quick & courteous
11/8/2023
Yan Z. VERIFIED CUSTOMER
????????
11/8/2023
Duc D. VERIFIED CUSTOMER
Very good service ! Thankyou
11/8/2023
John Z. VERIFIED CUSTOMER
Christian was excellent with keeping me informed as to what was necessary to repair my car! He was professional, and I appreciated the way he delivered the information and the associated cost with each problem that was discovered. My family appreciates the honesty when dealing with Lexus of Escondido’s service department. Unfortunately, from time to time our cars breaks down, but we are always comforted when we know we can take it to Lexus of Escondido for repairs. We trust your shop with our car.
11/8/2023
Maria C. VERIFIED CUSTOMER
Your team of service personnel is always the best.
Maria
11/8/2023
Gurmeet J. VERIFIED CUSTOMER
Every thing was perfect
11/8/2023
Carol C. VERIFIED CUSTOMER
Helen is an outstanding employee and I trust her knowledge completely. Crown Lexus is a great place to take one’s vehicle and I will continue to do so. Thank you