I wasn’t satisfied with my service. I dropped off my car at 8 am to be serviced and called multiple times to find out the status of my vehicle. Didn’t find out until 2:56 pm that there were parts needed to be replaced. Authorized the transaction and did not get my car till close to 6pm. I checked my bank statement and I was charged twice. Once for the 30k mileage maintenance with applied discount , totaling $667.86 and then charged again for the same service plus the diagnostic for replacing break pads and resurfacing rotors, totaling $1,007.83.
12/3/2023
Jack W. VERIFIED CUSTOMER
Tony Hang and staff were great!
12/3/2023
Charlena F. VERIFIED CUSTOMER
Ms. White provided excellent service.
12/3/2023
Terri S. VERIFIED CUSTOMER
Excellent customer service
12/3/2023
Douglas G. VERIFIED CUSTOMER
Christian provided excellent customer service!
12/3/2023
Josselyn S. VERIFIED CUSTOMER
Perfect service!
12/3/2023
Rachelle/Michael B. VERIFIED CUSTOMER
Tyler is your best!
12/3/2023
Gisela F. VERIFIED CUSTOMER
Alyssa was amazing! She helped me. She took time with me, ask me if I have any questions and I appreciate that! Very good experience!
12/3/2023
Rene S. VERIFIED CUSTOMER
She went out of her way to help me out! She is one of the best reps I had in a while.
12/3/2023
Eddie A. VERIFIED CUSTOMER
Fast and quick service the best.
12/3/2023
Rosa M. VERIFIED CUSTOMER
Made me go out there and waste my time. My key was not available.
12/3/2023
Eugene R. VERIFIED CUSTOMER
Great service!
12/3/2023
Rachel H. VERIFIED CUSTOMER
Thank you Alyssa for taking care of me today. 5 out 5 stars!
12/3/2023
Jeffrey Z. VERIFIED CUSTOMER
Took all day Saturday from 9 am appointment to 330 pm pickup for oil change and brake fluid
12/3/2023
Gary T. VERIFIED CUSTOMER
Always a good experience at the service area.
12/3/2023
Peter M. VERIFIED CUSTOMER
Adam provided friendly, welcoming and timely service throughout my service visit! He is a true asset to Metro Lexus!
12/3/2023
Rowland D. VERIFIED CUSTOMER
Much communication and attention to my service. Ian was on top of his game. :)
12/3/2023
Spencer J. VERIFIED CUSTOMER
Ali is fun to work with. Even though he had a lot going on that day he still responded when he could. I will work with him in the future
12/2/2023
Albert A. VERIFIED CUSTOMER
Robert went above and beyond most service reps. I truly appreciate it.
12/2/2023
Steven G. VERIFIED CUSTOMER
Tony Hang is excellent. He has taken good care of me and my Lexus vehicles for many years and I am, and have always been, totally pleased with his service. My compliments go out to you for having a person such as Tony on your staff! ????