Lexus Monogram Service

Calvin did a good job for me. The only comments i had was it took an hour to full out my car. I went back to the cashier to call again cause i kept waiting and i have my appointment at 4pm. I was kind a worried????there was one guy i forgot to asked his name tried to help me to look where did they park my car.

Ed was fantastic. Personable and engaging. Was able to quickly answer my questions. Also ensure that I had a ride home and return. He’s a keeper!

Quick sign in ready for signature. Personable and professional.

So helpful and didn’t try to upselll me. Advised me of no oil change needed. Very kind and patient and gave me workspace to work while I waited!

Jeff was very knowledgeable about the car and which additional maintenance checks should be done for my daughter’s car who lives in NYC without nearby access to a Lexus dealer. He has been consistently good with my prior interactions as well.

Loved the communication and the commitment to make sure I had the best experience.

James was an amazing advisor. Very professional. Thank you!

Tino provides excellent service!

Vanessa helps make every visit worth

My car service took 4 times longer than it typically does. Because the representative thought I would be going home rather than waiting, it was clear that he had put a delay on my service.

It was Susan Leong that took Really Great care of us. Thank you Susan and your team there at L.O.L. Bobby&Tracy

I had an awkward encounter with Mr. Christian Santos. I came back at 3pm after dropping off my car at 8:30am (it was ready at noon). He asked if I could do a test drive with the tech. I said okay. When he came back with the tech, I asked him, “why are you having me do the test drive now and not when I dropped off my car in the morning? I feel like it was a waste of time having to get the loaner car”. Chris could have just replied with “it’s our protocol” and explain the procedures to me objectively. Instead, he claimed, “You had an attitude with me and I don’t appreciate that especially when I treated you with the utmost respect”. I replied to his comment in my defense, “I don’t want to be charged for $224 for not finding anything”. He said to me that it cost $224 for the techs to inspect it and it can be waived if it’s a defect through manufacturer since I have the 9 yr warranty. I am a very direct person and speak my mind. I didn’t scream or raise my voice, it was a question. I simply asked him a direct question and I felt that he was overally sensitive and claims that I gave him an attitude. It felt very unprofessional for him to talk to me like that. It made the situation so awkward. I just want him to be objective and I would have understood. I know it’s a misunderstanding but I feel that reps shouldn’t be making guests feel bad and uncomfortable especially since my “attitude” was misinterpreted by him.

He always does a great job

Great experience as always.

My husband bring my car in service today he very happy Kay very nice . Good service

Chris was very nice and professional

I picked up my second key & assumed it was in good working order nut when I arrived home, it didn't work. Now I have to return to your dealership that will take a least 5 hour round trip to have your people program the key ?u

Very good

Very professional

I’m always amazed about the overall service. The consultant is very attentive to my needs, very helpful and efficient. Stress free and no hassle.