The initial estimate said that a wash and a vacuum would be included and the final work order said that it was done. It wasn't.
12/27/2023
Mark H. VERIFIED CUSTOMER
Senecca was professional and great
12/27/2023
Wynetta T. VERIFIED CUSTOMER
My service representative (Chow) was excellent and communicated with me regarding the service performed. Thank you.
12/27/2023
Christopher J. VERIFIED CUSTOMER
Great Service
12/27/2023
Mario C. VERIFIED CUSTOMER
Everything was good
12/27/2023
Jey P. VERIFIED CUSTOMER
Great Lexus seamless service as always
12/27/2023
Ryon R. VERIFIED CUSTOMER
Alyssa was awesome! Great service!
12/27/2023
Jane C. VERIFIED CUSTOMER
David is awesome! I appreciate the great customer service. Thanks!
12/27/2023
Karla B. VERIFIED CUSTOMER
Javier seems to really dislike his job and I can’t blame him. My car was returned to me with the key fob not working. I thought it was covered as part of the 75k service which I booked and came in for. I was convinced to get the 70k service which apparently does not cover they key fob. But the question is why was my car returned without discussion the key fob which doesn’t work.
The text message system is very impersonal. I have no idea what a throttle pad is and why I need it “cleaned”. This is the first time the text system was used for me and it feels very deceptive.
Lastly the website clearly states they the service department is open until 8pm. I arrived at 6:01pm and wasn’t able to pick up my car. When I showed Javier this there was no sorry for your inconvenience just a send me the link so I can show my manager.
12/27/2023
Raymond G. VERIFIED CUSTOMER
Excellent service and great customer satisfaction
Really thankful to excellent customer care received from the sales manager Sam
12/27/2023
Susan F. VERIFIED CUSTOMER
Your employees are wonderful!
12/27/2023
Eva V. VERIFIED CUSTOMER
Mark was very knowledgeable, patient and answered all my questions and more.
12/27/2023
Bernardine Z. VERIFIED CUSTOMER
I waited 2 1/2 hours for an oil change and a check up. The car has 8500 miles. I had an appointment and the wait was much too long
12/27/2023
Robert B. VERIFIED CUSTOMER
Great service
12/27/2023
Harry J. VERIFIED CUSTOMER
Bill is a pleasure to work with. He has been my service advisor since I bought the car at Keyes.
12/27/2023
Manuel B. VERIFIED CUSTOMER
Fully appreciated the service of my car.
12/27/2023
Donald G. VERIFIED CUSTOMER
The quote said they were going to wash and vacuum the car and the final paperwork said they did but the car wasn't washed or vacuumed.
12/27/2023
Osbaldo R. VERIFIED CUSTOMER
Mark is the man, thank you bud ????
12/27/2023
Amy M. VERIFIED CUSTOMER
Thank you Christian. He always keeps me informed and my service is always done in a timely fashion. He really does a great job!
12/27/2023
Phillip E. VERIFIED CUSTOMER
Chow is an excellent service advisor, he always goes above and beyond to make sure we are taken care of and satisfied when we come in for service. He always makes the experience a good one and we definitely enjoy our conversations.