James provided excellent customer service. He explained the process in detail and kept me updated throughout my time at the dealership.
1/15/2024
Doreen S. VERIFIED CUSTOMER
Mark was very helpful! super polite . Answered all my questions and eased all of my concerns . He made my experience pleasant and i’m grateful for the experience mark gave me !
1/15/2024
Michael T. VERIFIED CUSTOMER
Anthony always makes sure my cars are in tip top condition when I leave.
1/15/2024
Angel A. VERIFIED CUSTOMER
I am completely satisfied with crown lexus
1/15/2024
Sergio B. VERIFIED CUSTOMER
It is always a pleasure to work with Tony Pastoral, no upsales just what my car needs.
Thank you Tony
1/15/2024
John A. VERIFIED CUSTOMER
Great service advisor, pleasure to work with!
1/15/2024
Editha D. VERIFIED CUSTOMER
I usually don’t like to do surveys, but I want to express my experience and I would like to recognize and commend David. This is the second time that I have experienced having David for service advisor. I am very pleased to say that he’s great and good at his job. He explained what needed to be done. He was honest and didn’t take advantage of the opportunity of making my bill five times more than it would be. With my previous experience with another service advisor before David, I was taken advantage of, he didn’t explained what was done or what needed too be done, billed me almost $300.00 that surprised me. Mind you, the Lexus I purchased was brand new and I know that it didn’t need to have a major repair. All I needed was an oil change. I have a lifetime free of charge for oil change and that guy acted as if I didn’t have or know about it. I’m sure it’s in the record, and he tried to pull a number on me. Sure enough he did that. I give David a 10+ on a scale of 1 to 10.
1/15/2024
Christina O. VERIFIED CUSTOMER
Ali was extremely helpful can't thank him enough.
1/15/2024
Larry L. VERIFIED CUSTOMER
He was nice, there was a problem with information your dealership gave me and he handled it very professionally and made me feel valued
1/15/2024
Cari E. VERIFIED CUSTOMER
David was great!!
1/15/2024
Mitchell H. VERIFIED CUSTOMER
Mr. Alrubaie, as always, provided prompt, friendly, and professional service. His trustworthy advice, knowledge, and experience undoubtedly make Ali a valued member of the dealership team.
1/15/2024
Jose S. VERIFIED CUSTOMER
As always Robert knowledge and profesional expertise make a difference. Thank you.
1/15/2024
Maria Elena. VERIFIED CUSTOMER
He is courteous
1/15/2024
Rodney B. VERIFIED CUSTOMER
Christian Burke was extremely helpful and easy to work with. I will definitely continue a relationship with Lexus Escondido based on my interactions with him recently. Thanks such much!!
1/15/2024
Esther M. VERIFIED CUSTOMER
Hellen promised of car wash included with the service but car came out still dirty . I mentioned and showed the dirty car to the technician that bring the car up front but couldn’t do anything because they close to closing time . Told me to come back again only for car wash on another day.
1/15/2024
Jenna S. VERIFIED CUSTOMER
I just wish your services were a little bit cheaper. I will have to find someone else to service my Lexus in the future. Maybe more coupons or incentives to come back.
1/15/2024
Jeffrey S. VERIFIED CUSTOMER
Great communication and service
1/15/2024
Paul V. VERIFIED CUSTOMER
Always satisfied with service, knowledge, and professionalism