Helen is very knowledgeable and professional I trust he recommendations when it comes to services on my vehicle
1/14/2024
Lei F. VERIFIED CUSTOMER
Great service!
1/14/2024
Phyllis A. VERIFIED CUSTOMER
Tyler provided exceptional service and went above & beyond in answering questions and solving problems.
1/14/2024
Steven N. VERIFIED CUSTOMER
The service was great as usual.
1/14/2024
Markus H. VERIFIED CUSTOMER
Marked tires before appointment. They were to be rotated as part of the service and showed advisor the markings were still on the tire before appointment indicating they were NIT rotated! Makes me wonder if the oil change and anything else was actually done. Will contact GM and Lexus corporate as this is shameful.
1/14/2024
Aude R. VERIFIED CUSTOMER
Marc was not there when we had an apt scheduled for me to drop the car off. Instead he was at lunch… clearly his priorities were not with Lexus customers. I was told he would call me back that afternoon after I dropped the car with another service advisor. Never got a phone call. I emailed him and no answer. I had to call him to finally get some answers and hear his voice for the first time. I believe it’s second time I have him as service advisor and if I recall correctly, he lost my key the first time! Making me wait for over an hour before telling me.
I think Marc need some coaching on how to deliver a superbe customer experience….
1/14/2024
Kelly N. VERIFIED CUSTOMER
Condos and team are always an absolute pleasure to work with. Perfection.
1/14/2024
Venius L. VERIFIED CUSTOMER
Great Job
1/13/2024
Julie M. VERIFIED CUSTOMER
Jeff Miller is knowledgeable, professional, trustworthy and delivers above and beyond expectations. He is a true asset to Metro Lexus. I won’t be shy about referring other to him.
1/13/2024
Maribel M. VERIFIED CUSTOMER
Despite attempted denial of warranty coverage, Ian, Cordis and Dan Booth were able to resolve issue to satisfaction.
1/13/2024
Rose S. VERIFIED CUSTOMER
I had a scheduled appointment for 9 am. I arrived 15 minutes prior, at 8:45.
I needed to wait for my car and advise the service rep. Here’s where it gets frustrating, I received an alert from my car to the app saying my hood was opened at 11 am. Why, when I have an appointment, my car wasn’t looked at until 2 hours later? Staff was very nice and professional, with the exception of the service manager. Who seemed indifferent. When I told the service manager about the above, he just shrugged and said he’ll let my service rep know. It’s extremely frustrating to schedule appointments only to feel completely dismissed, like my time isn’t valuable.
1/13/2024
Wendy S. VERIFIED CUSTOMER
Always a pleasant experience at the dealership! Justin is a great service advisor. I was very impressed with the care I received when I had an emergency repair on my battery, completed in under 2 hours!
Great service and communication!!
1/13/2024
Tjahjana W. VERIFIED CUSTOMER
Anthony is very professional and for years he has met all my expectations.
He always gives me the best advice.
1/13/2024
Donald G. VERIFIED CUSTOMER
Christian was great and kept us informed as the issue was being diagnosed, but it took 4 days to diagnose and fix. This is a new car with about 200 miles on it so we shouldn't have had to deal with a repair of any kind.
1/13/2024
Michael H. VERIFIED CUSTOMER
She was on top of everything
1/13/2024
Zina H. VERIFIED CUSTOMER
Tino is the best!! He always makes us feel like family and always takes good care of us! Crown give this man a raise????
1/13/2024
Pamela D. VERIFIED CUSTOMER
Tyler was great....pam degen
1/13/2024
Judy S. VERIFIED CUSTOMER
Anthony Pastoral’s customer service were excellent. He is friendly and very helpful and always there for me.