When i arrived i told them i would be needing a ride to my job. Gave them the address & let them know if i could please have a scheduled pick up at 2pm at my address of work, they said yes, no problem (great). I get a call about 9:40am saying my car was ready for pick up and i let them know that i was at work and that i had a scheduled pick up at my work address, they said perfect. 1:50pm comes around and i get a call saying they were on their way for me (about 20 minutes out) turns out they drove to my home address and not to the address i provided them with. I was very upset as i needed to be somewhere at a specific time and the driver driving from my home address to my work address was going to be far too long of a wait. I called Lexus to express my concern and asked if a Lyft could be scheduled because i was running on a tight schedule. They scheduled a lyft but did not address my concern of no communication with the afternoon driver or the fact that this had happened to me. Very disappointed.
2/4/2026
Juan D. VERIFIED CUSTOMER
After speaking with a serviceman, notifying them I am here to pick up my car and letting them know who my Service Advisor is and leaving the courtesy service vehicle, I proceeded to wait in the client waiting area for around an hour with no communication from the staff. I decided to walk up to my Service Advisor and check to see if he knew I was there and waiting to pick up the vehicle. I was told that he had not been notified that I was waiting in the lobby. He was able to complete payment, paperwork, and request for my vehicle to be parked outside shortly after.
2/4/2026
Andrew S. VERIFIED CUSTOMER
Cole provided outstanding customer service. Great hire!
2/4/2026
Patricia W. VERIFIED CUSTOMER
I bought my Lexus there & all my services have been with you. Very satisfied.
2/4/2026
Kayla N. VERIFIED CUSTOMER
Javier and Don Turner are so professional and excellent with guest services. I appreciate the amazing experience. Thank you
2/4/2026
Lilia D. VERIFIED CUSTOMER
Arturo as usual is an excellent service coordinator. He is personable with excellent communication skills. In my opinion he is such an asset to the Fox team.
2/4/2026
Homa B. VERIFIED CUSTOMER
Thank you
2/4/2026
Maria B. VERIFIED CUSTOMER
Muy bueno excelente
2/4/2026
Enrico C. VERIFIED CUSTOMER
I was very happy with the kind of service and attention provided by Christian Santos. This is not the first time I have interacted with him and the next time I would need service from Crown Lexus, I woul certainly look for him again.
Thank you.
2/4/2026
Isaac S. VERIFIED CUSTOMER
Alex, Glenn, and the rest of the team are always a breath of fresh air. It’s great conversation with them and they are communicative at all times. You guys have a great team.
2/4/2026
Chad S. VERIFIED CUSTOMER
Completely satisfied! Lexus service never disappoints!
2/4/2026
Darija W. VERIFIED CUSTOMER
He really goes above and beyond. Great to feel like a service rep is in your corner.
2/4/2026
Kristin F. VERIFIED CUSTOMER
Christina was great! Thank you for walking me through the process and keeping me updated along the way with my repair
2/4/2026
Jasmine C. VERIFIED CUSTOMER
Thank you for your service.
2/4/2026
Frank D. VERIFIED CUSTOMER
Maico was very efficient in prepping me on the service to be provided. He is a terrific representative of JM Lexus.
2/4/2026
David A. VERIFIED CUSTOMER
Ivan is an excellent service representative!
2/4/2026
Lorie B. VERIFIED CUSTOMER
She was friendly, informative, and courteous. She kept me informed of the progress on my service call. Very pleased with my experience at Metro Lexus.
Lorie B