Leo’s very attentive once we sit across from him- he’s all ears. Truly a gentle and soft spoken man. But he’s very effective and efficient. It’s a pleasure to visit JM Lexus knowing that Leo’s on the job.
2/5/2026
Susan K. VERIFIED CUSTOMER
Darlene and Dan were great and the car looks brand new.
2/5/2026
Bennie D. VERIFIED CUSTOMER
I give him a 10
2/5/2026
Marsha C. VERIFIED CUSTOMER
I truly enjoy working with Joe. He is pleasant and professional and I know my car and I are in good hands. Thank you Joe!
2/5/2026
Evelyn B. VERIFIED CUSTOMER
Luis was very patient with me. He explained what you all were doing to correct the problem. He was the best and most helpful person that I’ve dealt with at your dealership since my horrible experience with the salesman that sold me this car. I have purchased four cars from you since 1998. The last time, I had the misfortune to have dealt with a dishonest salesman. I had vowed not to ever use J M Lexus again. Luis was a breath of fresh air. Give him a big raise!
2/5/2026
Ben M. VERIFIED CUSTOMER
Explained the findings of the inspections
2/5/2026
Pooja K. VERIFIED CUSTOMER
Autumn has been amazing! She does a fantastic job with proactive communication and I really felt informed and taken care of throughout the process.
2/5/2026
Therese V. VERIFIED CUSTOMER
Autumn was friendly, professional, knowledgeable and efficient. I had a positive experience with my service appointment and encountered many friendly and helpful individuals in the short time I was there. You guys are the best!
2/5/2026
Lynn G. VERIFIED CUSTOMER
Adam was courteous, knowledgeable, and helpful. I was happy with my experience today.
2/5/2026
Sarah M. VERIFIED CUSTOMER
Jeff was excellent! Thanks for your help! I’ll be back for my next service.
2/5/2026
Ani K. VERIFIED CUSTOMER
My front right tire was replaced, the oil.was added and the car was washed within 3 hours. All is well so far. Thank you.
2/5/2026
David C. VERIFIED CUSTOMER
Got software update done in one hour. Great job ????
2/5/2026
Beth El. VERIFIED CUSTOMER
Jeff Miller is very professional knowledgeable and kind advisor. I usually go to him only when have cars maintenance.
2/5/2026
Elaine B. VERIFIED CUSTOMER
Joe is wonderful to work with. He’s a very kind person and keeps me informed during the process.
2/5/2026
Neil E. VERIFIED CUSTOMER
Great service, Delilah was extremely helpful.
2/4/2026
Ana Z. VERIFIED CUSTOMER
Thank you, Jesse, for your exceptional customer service! I am 100% satisfied with Jesse’s professionalism and service knowledge. I will definitely return to Lexus of Valencia for all of my service needs!
2/4/2026
David Q. VERIFIED CUSTOMER
Cassie was great. But the actual service work was poor! After the “service” our tailgate does not open or close with our remotes!!!