Wendy Fermin was great explaining what was being done. Work was completed in the time frame.
2/5/2026
Marlene C. VERIFIED CUSTOMER
Our service representative Joe Storozynsky did a wonderful job with our car. He is extremely knowledgeable, courteous and helpful. We are very pleased with the service and care of our Lexus. From beginning to the end it was a great experience with a competent and caring staff.
2/5/2026
Mary B. VERIFIED CUSTOMER
I waited over one month for a part. But fortunately, I had a loaner car. I’m sure it was something out of your control.
2/5/2026
James M. VERIFIED CUSTOMER
The service was fine. I was aggravated that the service man notified me that my service contract expires in September. When I purchased the car and service contract I said I wouldn’t want it if it was by time. I was told that it could be by mileage. I was under the impression that I purchased a contract for 50,000 miles.
2/5/2026
Kurt M. VERIFIED CUSTOMER
You have many offices that are not vacant, yet nobody uses their office. I travel a great distance to visit so always wait for service to be complete. There is only a small counter to sit at for me to get computer things done. Please provide a better work area with power for customer's use.
2/5/2026
Shawn T. VERIFIED CUSTOMER
Thank you
2/5/2026
Brian C. VERIFIED CUSTOMER
Ernesto was polite, prompt, professional and had the vehicle ready as expected. 10/10.
2/5/2026
Laura S. VERIFIED CUSTOMER
Just ran 1/2 hour late. Otherwise fine.
2/5/2026
Teri C. VERIFIED CUSTOMER
Joe and Chico are beyond the best!! Their professionalism and consideration make our experience so much easier to "endure." :-)
2/5/2026
Flavia G. VERIFIED CUSTOMER
Chauncey Levy demonstrates exceptional professionalism. He exceeded expectations, ensuring all aspects were executed flawlessly. His communication was clear and consistent, with meticulous attention to detail and outstanding customer service. This level of service exemplifies the standards that should consistently be recognized and valued. Thank you
2/5/2026
Barbara S. VERIFIED CUSTOMER
Jennifer is the right person for welcoming in Lexus clients. She’s flexible, understands the clients needs and find ways to support what the person has available to them. I enjoy doing business with her.
2/5/2026
Helene A. VERIFIED CUSTOMER
Always happy
We have been driving only Lexus and only JM since 2003
Matthew O’Brien and John Nader are the best
I am a spokesmen for JM based on my wonderful experiences
Thank you
2/5/2026
Edward K. VERIFIED CUSTOMER
I appreciate Xavier's knowledge and professionalism and for caring about my car and my satisfaction.
2/5/2026
Rose Ann. VERIFIED CUSTOMER
The agent didn’t tell me what the service entailed and did not ask me if I wanted the car washed. This is not the quality of service I’m used to from my Lexus dealer.
2/5/2026
Sunny Sunmee. VERIFIED CUSTOMER
It was great experience. Mr. Morales was very nice and polite. On the Next service, I will call him back definitely.
2/5/2026
Rana L. VERIFIED CUSTOMER
Appreciate the communication and the smooth process! The only critique I have is that the new tires I got were dirty / had some sort of residue on them.
2/5/2026
Teodoro P. VERIFIED CUSTOMER
Thank you
2/5/2026
Paula J. VERIFIED CUSTOMER
The work was great. It didn't take as long as I thought it would. Nice to get back into a clean car. Everybody treated my dog Cinder like their best friend and she loved it!! Thank you for taking such good care of my 18 year old hybrid!!
2/5/2026
Victor A. VERIFIED CUSTOMER
Very good job, Gerardo
Job
2/5/2026
Judith P. VERIFIED CUSTOMER
Rob was friendly and welcoming. He explained what the 15,000 mile service included on my 2024 RX350h