Lexus Monogram Service

Tyler was great. Very helpful. Service department even vacuumed my car!

I am very happy with your service, Mr. Sam Hajiri is the best, made everything run very smoothly, so knowledgeable and customer oriented, I don’t have words how to say it, also Thank you to the great teacher Mr. Attila very professional and patient Thank you thank you. Your Company has the greatest employees.

Absolutely!

Yes. Thank you James for servicing my car.

Good customer service by Maryann

We are dissatisfied with the amount we had to pay to get a replacement key for our UX 200.The fact that we were charged for a full hour of labor of over $200 is ludicrous when we know it does not take an hour to program and cut a new key. My husband works with computers and knows it would only take about 10 to 15 minutes to do this process. To pay $578 for a key is ridiculous.We are not happy and feel taken advantage of.

Great

Anthony is a exceptional employee that deliver excellent communication and commitment I got my vehicle as he promised Thanks and keep up the good work

Thank you very much! You guys are very professional.

very dissapointed with the whole staff, i have been trying to resolve the issue with the vehicle i purchased 4 weeks ago wich is already having issues due to what i was told factory deffective, i spoke to several people including my sales person and keep getting transferred to diffrent people wich have very little knowledge & miscommunication of what to do,very poor customer service i am very unhappy that not only did lexus sell me a deffective car but also have not been able to give me fair options, today i was there in person because i was told to go so we could discuss more regarding the vehicle come to find out no manager was available after sitting there for over an hour, wasted time was told to go back monday, honestly by far the worst experience

Got an estimate on February 2, 2024 I own a2007 Lexus GS 350. Got a quote to replace with a remanufactured alternator at a cost of $407 plus labor at a cost of $275 an hour. for a grand total of $1300 is a complete robbery. I feel your Price on labor should not be $275 to work on an older model with less technology and less computerized system parts Way over priced labor is a robbery next time I’ll get my parts from Longo Lexus CA. online or Lexus partsnow.com on the other hand, the service manager, Don Bushmire was very helpful and professional. At this time I own four Lexus. 2 GS and 2 Rx 350. our latest purchase was a 2018 Lexus RX 350 with very low miles and in impeccable condition which of course we bought in July 2023 across the street at Carmax because your prices on preowned Lexus to High overpriced. I am a real estate broker, but during the 2008 recession I went and worked for Fletcher Jones, Toyota for two years work for AutoNation Toyota and Honda and Lexus Of Las Vegas as a car salesman, which store general manager, Mr. Butler, and general sales manager, Bill Garness, so I’m quite familiar with the car business, when people bring their Cars???? to your store for service, I guess everybody needs to get paid the store GM,the store service manager, the service writer and also the mechanic there for too many hands in the pot therefore, a way over priced system . In regards to parts are over inflated you could buy the same remanufactured parts online a remanufactured alternator for $170 shipping included. You can go online at Lexus Parts Now and purchase it in the 200 price range or you could get it from Longo Lexus CA. Wish is the biggest Lexus dealership in the nation, and in the southwest part of the country for less than half of what you charge for a remanufactured preowned reserviced alternator. I guess that being that Lexus Of Las Vegas just finished remodeling the store you’re having your longtime customers repay for your entire remodeling. In the future, I will purchase my parts online through Longo Lexus CA. Lexus Parts Now for a less expensive genuine Lexus parts . I feel clients with older models. Lexuses shouldn’t have to pay a labor per hour fee of $275 an hour on top of over inflated parts ,shop fees and any other fees they could add to your service ticket. my family and I have owned Lexus since 1994 Lexus GS 300,,first generation GS. So Lexus has been part of my family since almost the time when the first Lexus LS400 came out in 1989 as a customer of Lexus I have dealt over the years with Lexus financial and also the Lexus warranty engagement center so I’m very familiar with Lexus, quality and reliability, and as I mentioned before during the real estate recession, I worked up Lexus Of Las Vegas as a salesman for about a year . If you don’t treat your customers right there across the street and buy a preowned Lexus at Carmax. Get their parts from any other authorize, genuine Lexus parts, and get their service at a Lexus certified repair shop. I feel Lexus Of Las Vegas in order to earn my business they need to treat me with respect and fair prices competitive fair prices if anybody in your upper management of the local Lexus dealership stores wants to reach out to me they could do so Rick Rodriguez ****-****-xxxx. Being that I’m self-employed qualities of a business need to be professional knowledgeable, fair in treating your clients. Therefore they don’t feel like they’re getting robbed or integrity service follow up those are qualities that make a business prosperous If you’re planning on staying in business long-term .thank you much for your time, hope this customer Feedback goes directly to upper management . Have a great weekend. Thank you.

excellent service by Dennis Palacio

Tony is awesome! Excellent service every time I bring my Lexus for maintenance. Tony is very professional and listens carefully to my concerns and makes great recommendations for services.

Tony is the best, ALWAYS professional & ready to help. Wouldn't go anywhere else.

I was treated like second class customer. I realize I own the least expensive product Lexus offers. Today’s encounter reinforced my insignificance to the dealership.

Very helpful, professional and courteous. Thank you

Very courteous and right on time from beginning to end. Always kept me posted via text msgs.

Christian was very helpful, pleasant and efficient

Mark is an asset to your team. Always very professional and takes great care of my Vehicle to keep my Wife and family safe. Lexus should be proud to have an employee that takes Pride and Professionalism in all aspects of his Job . Keep up the great work Mark.

No problem