We arrived at 9:00am, 15 minutes before our appointment for a simple 10,000 mile service, our first. The service took 3 1/2 hours to complete, it seemed like we were put off for others to be completed before us because we were the last ones in the waiting room, it was entirely vacant. You are not satisfying your customers by overbooking and overlapping scheduled service appointments. We have been loyal customers since 2004, when we bought our first GX470 and now two 2023 vehicles purchased in October, an ES 350, F Sport and an RX 450h F Sport, both on the same day. Please stop overbooking or your ratings will plummet. Additionally, Senecca Torres was very professional and apologized several times during the process for that we are grateful, service writers are not the problem, this is from a higher level. PLEASE CHANGE!!!
3/3/2024
Hrant S. VERIFIED CUSTOMER
Thank you very much. Ali is very good guy.
3/3/2024
Arthur N. VERIFIED CUSTOMER
Very personable and professional.
3/3/2024
Jennie M. VERIFIED CUSTOMER
Thank you so much!!
3/3/2024
Raul A. VERIFIED CUSTOMER
The service was great,also the waiting lobby is very welcoming
3/3/2024
Cathy R. VERIFIED CUSTOMER
Paul Cooper was such a pleasant guy!
3/3/2024
Josephine C. VERIFIED CUSTOMER
I was pleased with my service. Larry kept me informed of the status of my service and I appreciated that.
3/3/2024
Joe S. VERIFIED CUSTOMER
Thank u for loaner car a big help
3/3/2024
Bryan S. VERIFIED CUSTOMER
George did a great job of providing me with solid customer service. That is why our family has been doing business with Crown Lexus since the purchase of our brand new 1990 LS 400.
3/3/2024
Rosalina A. VERIFIED CUSTOMER
Excellent service
3/3/2024
Dennis Y. VERIFIED CUSTOMER
Good communication on progress of repair
3/3/2024
Francisco A. VERIFIED CUSTOMER
Bill help and assistance is always greatly appreciated.
3/3/2024
Phillip B. VERIFIED CUSTOMER
David is the best!!! He is very professional and extremely knowledgeable.
I always ask for him because he is so friendly.
3/3/2024
David G. VERIFIED CUSTOMER
Great service, loaner vehicle was helpful. Will be back when I need another service
3/3/2024
Bettye R. VERIFIED CUSTOMER
Mr Stover is always helpful and informative. His customer service skills are exceptional.
3/3/2024
Laura Z. VERIFIED CUSTOMER
Robert (Scott) was very helpful and responsive as usual. His knowledge and friendly nature make car maintenance an easy process and the reason I keep coming back.
3/3/2024
James E. VERIFIED CUSTOMER
I'll be glad to take the survey.
3/3/2024
Ellen D. VERIFIED CUSTOMER
Ali is the best. I feel completely taken care of and he will always be my guy at Lexus.