Lexus Monogram Service

Thank you.

The staff is very courteous and friendly . They were very short staffed which extended my service . I dropped my car off at 0845 - it was not turned back to me until after 3 ! The facility itself definitely needs a relocation . Compared to other Lexus dealerships in Texas and elsewhere this one is lacking . I was told in the past that with a recall service the gas tank is always filled . I was also told my car would be washed . Neither was done . Again , the staff there is amazing - they deserve raises. The ownership needs to put more money into the facility itself or build a new one on the west side - driving in and out is extremely difficult . Fox has enough dealerships to warrant an upgrade and not share service centers with the Toyota service center . Thank you !

When I first got to Lexus Ryan told me I will need new tires. I have about 10,000 miles on my car, keep it garaged and hardly drive this car at all. In any case I came in for an oil change and tire rotation because I purchased a plan with 8 services for this. Last time I came in was 400 miles ago but the sticker for the oil change said I was due. While waiting the mechanic sent a video recommending about 150 dollars worth of air filters. At that point I went to Ryan and said please don’t do the oil change or rotation. I’ll take my car and come back at a later date. Ryan said ok. When the car was ready Ryan had me sign a paper saying they did the tire rotation (after I told him not to) and it said I used coupon. I asked him how many oil changes do I have left. He said sitting in front of his computer that he does not know that he did not do a deep dive. I said can you please do a deep dive? Because I did not want to waste an oil change. He then looked it up and said 5 were used. This did not seem correct. The service today did in fact take away an oil change from my plan. This experience was very frustrating. I want to point out that no matter how many times I told Ryan I would prefer an oil change he was not listening to me and insisted I get a tire rotation. Again, 400 miles ago I had a tire rotation. However, the oil sitting in the car would have made a least somewhat more sense to me. I just would have liked if Ryan would have listened more. However I did call and spoke with the service manager Karen Reiner who was extremely professional. She listened to everything I went through with Ryan and put the oil changes back on the account. While the experience was frustrating with Ryan, Karen was amazing.

Xavier was excellent. The check in took longer than anticipated. And the crew didn't do everything he asked for. I didn't want to wait an additional 10 minutes to have them finish what was supposed to be done.

Name is Bruce not Richard Was there over 3 hours for routine maintenance Software issues not resolved

Maico Williams provided exceptional services, however, the issue with my car was not resolved. Within minutes of leaving the location I had to call and return my car because of the same issue. Maico was apologetic and assured me they will work for a better resolution.

Thank you for your excellent service.

You continue to violate my personal information.

My experience with MJ was top notch. He explained the problem with my vehicle in detail, he took time to answer questions, he researched my past repair/service history, and also provided alternatives regarding the repair and maintenance options. If he didn’t know the answer to a question immediately, he acknowledged so and called me back after researching the question or checking with the technician. MJ is not only very knowledgeable regarding mechanics, he was courteous, polite, and professional. JM is fortunate to have him as an employee.

Very smooth and easy pleasant clean surroundings and Louis Sierra was excellent

They suggested items that were needing attention. One of them was covered under an extended warranty. I have on my vehicle. It’s now been over a month and nobody has ever gotten back to me about it.

Extremely satisfied with the service department on how their process ran smoothly and efficiently during my visit. Each individual was professional, confident and helpful explaining the service my vehicle needed.

work was completed as promised and on time. Sam gave me updates on the progress and I was totally satisfied with the experience.

Completely satisfied

Very good

Shedrick is my point contact. He is always helpful and knowledgeable about my vehicle.

He told me my car would be ready by 11:30am and it was. I thank you for respecting my time and getting me out of there so I could get on with my day with a car running in tip top shape again. Thank you.

Awesome!

She went above and beyond. Very helpful and professional. The car hasn’t looked this good since we bought it!

Service performed completely satisfied