Robert was great. But really charging a credit card fee? Lexus use to be a premier service and car dealership. But no more! And 50$ charge for a tire rotation! Ridiculous!
My Chevy Tahoe dealership does better than Lexus. Left Riverside Lexus for same type of petty so called service. Crown is off my list to service or buy a vehicle. It’s the principle. Total lack of customer care and bill practices.
2/27/2026
Kevin B. VERIFIED CUSTOMER
Adrian is Excellent!
2/27/2026
Raymond G. VERIFIED CUSTOMER
I put approximately 20 miles on the NX350H loaner car and didn't put any gas in it before returning the car to the dealership. I guess I owe you 3/4 of a gallon of gas. I signed the loaner car agreement without reading about putting gas back into the car. We love our new RX350 and Lexus of Colorado Springs Service Dept. Vy was professional and courteous. We like the VIP treatment and trust Lexus of Colorado Springs Service Dept.
2/27/2026
Jaime M. VERIFIED CUSTOMER
Tino, was very professional and helpful
2/27/2026
Vivian Wendy. VERIFIED CUSTOMER
Jesse is very Good!
2/27/2026
Virginia G. VERIFIED CUSTOMER
Outstanding service yesterday! Jerry explained throughly. Thank you Jerry!!
2/27/2026
Maria C. VERIFIED CUSTOMER
Danny has exceptional customer service. He is friendly and courteous. He ensures the customers’ needs are met with precision.
On another note. Your service technicians in the back do not replace the caps on the hood engine covers. I just noticed after my last service that most of the covers are gone. The cover is now floppy when I open the hood.
Thank you Chris for your kind attention to this matter.
2/27/2026
Reva H. VERIFIED CUSTOMER
Always Appreciate john. He is the greatest
2/27/2026
Michelle L. VERIFIED CUSTOMER
Both Tony and Chris Santos took care of me during my visit since I came at the end of Tony’s shift. Tony checked me in and Chris got me checked out. They both gave stellar service!
2/27/2026
Kaci B. VERIFIED CUSTOMER
Geraldo is very conscientious and such a positive representation of customer service.
2/27/2026
Melissa P. VERIFIED CUSTOMER
Joe was wonderful! Typically I will take any service employee that is available but I will go back to Joe!
2/27/2026
Roger T. VERIFIED CUSTOMER
All ok
2/27/2026
Cynthia G. VERIFIED CUSTOMER
Alec was kind, efficient, friendly and very helpful. Thank him for us!
2/27/2026
Cheryl F. VERIFIED CUSTOMER
Exceptional service.
2/27/2026
Marilee M. VERIFIED CUSTOMER
Excellent service! They went above and beyond to accommodate our
schedule while we were in Omaha. Craig Hoselton our sales rep, continues to advocate for us, even now! We appreciate their hard work and effort to arrange to get us in on Saturday!
2/27/2026
Zenaida S. VERIFIED CUSTOMER
Jennifer is very helpful, professional and friendly. It's great to be helped with a smile as well. Thank you again.
2/27/2026
Pedram S. VERIFIED CUSTOMER
I came in for a routine oil change. The vehicle was returned later than promised, and the car wash that was mentioned was not completed.
I also requested a copy of the Lexus-recommended maintenance list, but it was not provided. I expected better communication and professionalism from a Lexus service department.
2/27/2026
Mitchell S. VERIFIED CUSTOMER
I am always treated like royalty whenever I bring my car in. ????