I brought my vehicle in for a brake problem on Wednesday and received the loaner I requested. When I called on Thursday afternoon to see the status, I was told that the vehicle had not even been looked at yet. Around 5:00 I received a text that my vehicle was ready to be picked up. If I did not pick it up within 12 hrs I would be charged $79 a day. I had prior all-day Friday commitments and asked if I couldn’t bring the loaner back Friday night. I was again told it would be a $79 charge.
This was my first service visit at JM Lexus. One of the reasons I bought my car at JM Lexus was that the salesman emphasized what good service they provided. I’ve owned 5 Audis prior to purchasing a Lexus. I never had a charge or set time when I needed to return a loaner.
I also did not feel it was my job to call to get a status update. I should have been informed.
2/28/2026
Michael B. VERIFIED CUSTOMER
It took a while to determine what was actually wrong with my car, but you finally did and the problem was resolved. Thank you.
2/28/2026
Stephen G. VERIFIED CUSTOMER
Best service experience ever at j m lexus
2/28/2026
Maricela G. VERIFIED CUSTOMER
Mark Gray provided an outstanding care experience. I arrived having a very rough day, and his attentive, kind approach made all the difference. It’s rare to find such high-quality customer care. 10/10 !
2/28/2026
Vernon S. VERIFIED CUSTOMER
Very satisfied with the the quality my vehicle Performance
2/28/2026
Phuong N. VERIFIED CUSTOMER
Excellent service. Thank you Mark.
2/28/2026
Raul O. VERIFIED CUSTOMER
Great service! Thank you.
2/28/2026
Arevik Z. VERIFIED CUSTOMER
Dear Lexus Glendale Team,
I would like to sincerely thank your entire staff for being so warm, caring, and always ready to help. Your professionalism, kindness, and willingness to assist truly made a positive impression on us. Thank you for making us feel valued and well taken care of.
With gratitude,
Arevik Z
2/28/2026
Peter Y. VERIFIED CUSTOMER
Very satisfied ????
Thank you to Jennifer & Glenn.
2/28/2026
Guerra Carlos. VERIFIED CUSTOMER
Gerardo Temores and the Manager were great! They provided great service!
2/28/2026
Arturo M. VERIFIED CUSTOMER
Good service
2/28/2026
Michael V. VERIFIED CUSTOMER
SERVICE WAS VERY GOOD AND THE PEOPLE WERE GREAT
2/28/2026
Judith S. VERIFIED CUSTOMER
Jose is a fine gentleman. I enjoyed working with him.
2/28/2026
Clark W. VERIFIED CUSTOMER
Wonderful service from Bill, Alexander and Sam.
Thank you for a pleasant experience.
2/28/2026
Jacqueline W. VERIFIED CUSTOMER
Jesse is so warm and welcoming, he makes the experience feel personal. He is well organized and efficient and took care of all of my concerns.
2/28/2026
Leanda R. VERIFIED CUSTOMER
Xavier is always professional, courteous, kind and efficient. Thank you JM for making me feel like family.
2/28/2026
Roberto M. VERIFIED CUSTOMER
Tony was very helpful and professional. We are happy to have had him as our service representative.
2/28/2026
Jazmin A. VERIFIED CUSTOMER
Thanks for your patience and assistance
2/28/2026
Becky M. VERIFIED CUSTOMER
Jesse was most helpful and professional and service was great!