We were initially provided with a smaller loaner vehicle that reeked of cigarette smoke. We were then provided with a comparable SUV that did not smell like smoke and accommodated our car seat for our toddler; however it appears we were charged two (2) $25 charges for the loaners
3/1/2026
Jose B. VERIFIED CUSTOMER
Great customer service
Always goes above and beyond to take care of you.
3/1/2026
Gino P. VERIFIED CUSTOMER
Great experience. Anthony is the main reason I travel 20 miles one way to get my car service
3/1/2026
Carmelita E. VERIFIED CUSTOMER
Great job.. was out of there in no time.
3/1/2026
Angelica D. VERIFIED CUSTOMER
My service advisor Maria, provided great customer service.
She took care of all my concerns!
I was disappointed due to my car not being fully charged. Due to this I was late to an appointment I had today. My car was left over night which their was plenty of time for my car to be charged. When I picked it up it was at 39% charged.
From my previous services, my car was always fully charged when I would pick it up.
3/1/2026
Julia V. VERIFIED CUSTOMER
Excellent
3/1/2026
Anthony S. VERIFIED CUSTOMER
Tony is a great service advisor. Always professional and knowledgeable. He's an asset to Lexus.
3/1/2026
Lillie F. VERIFIED CUSTOMER
Tony is The Best! Always personable, professional and knowledgeable.
3/1/2026
Nancy D. VERIFIED CUSTOMER
In n out .. hassle free.
3/1/2026
Ajitpal F. VERIFIED CUSTOMER
Mr. Jesse is a great service consultant. Very helpful and efficient.
3/1/2026
Salby N. VERIFIED CUSTOMER
The team at Lexus of Glendale is as always amazing! They’re so communicative and quick to address all concerns and keep me well informed through out the whole process. I appreciate them so much and at how well they take care of me and my car!
3/1/2026
Sam G. VERIFIED CUSTOMER
Faustino was kind, easy to talk to, and attentive to my needs. The vehicle was serviced faster than promised, which is always a nice perk at the end. My experience continues a positive streak of service at Crown Lexus.
3/1/2026
Esperanza L. VERIFIED CUSTOMER
Was happy with the service the service person was really good from when i got there to when she called and said car was done
3/1/2026
Norman M. VERIFIED CUSTOMER
Kristina was great, ensured that she was able to communicate woth me by testing the text feature. She also answered my questions regarding future services and explained what I had purchased for my NX.
3/1/2026
Priscilla C. VERIFIED CUSTOMER
Easy process. Great service. Thanks!
3/1/2026
Tyrell H. VERIFIED CUSTOMER
Vincent was great I appreciate everything
3/1/2026
Maxwell K. VERIFIED CUSTOMER
Nothing but the best service and amazing follow up.
3/1/2026
Marinacia M. VERIFIED CUSTOMER
Brandon was great. The whole experience was excellent
3/1/2026
Kellen H. VERIFIED CUSTOMER
Roberto was really great to work with. He explained the recommended services for my car, and was extremely professional. He even granted a discount as the service was slightly delayed. Great guy, and I am a happy customer.
3/1/2026
Judy W. VERIFIED CUSTOMER
Nick was awesome very professional and answered all my questions promptly. All the txt messages kept me informed as I waited, and I’m confident my vehicle was in good hands through every checkpoint.