Gerardo is a true asset to Crown Lexus! He attended me promptly upon my arrival. He was able to give me a loaner for the day, without hesitation. With little guidance on the loaner's shifter I was on my way! His expertise shows. His patience and calm manner made for a trusting visit.
3/2/2026
Rachel C. VERIFIED CUSTOMER
Friendly and gave accurate information and timely
3/2/2026
Samuel D. VERIFIED CUSTOMER
100% satisfied
3/2/2026
Paul O. VERIFIED CUSTOMER
I called for another key, and was given an appointment for Friday. After waiting 35 minutes I was told that they had no key in stock. Next appointment was for Monday, and I suggested to the woman who met me when I brought the car in that she check to make sure they had a key in stock. After another 30 minute wait I was told the car was ready. They had washed it, but did not sync a key. 15 minutes later I had a second key.
3/1/2026
Janette S. VERIFIED CUSTOMER
Great, friendly service from the advisor
3/1/2026
Glenda W. VERIFIED CUSTOMER
Ok
3/1/2026
Jakub R. VERIFIED CUSTOMER
Great support and communication. Took care of the car under difficult circumstances. Went above and beyond. Thanks Sean
3/1/2026
Nollie M. VERIFIED CUSTOMER
I would like to specifically recognize and thank Danny Mata for the exceptional service he consistently provides. Danny truly goes above and beyond every time I bring my vehicle in. He is professional, friendly, and incredibly knowledgeable, and he always makes sure I understand exactly what my car needs.
What stands out most is his honesty, transparency, and genuine care for his customers. He takes the time to explain everything clearly, answers all my questions with patience, and ensures the entire process is smooth and stress-free.
Danny is a huge asset to your dealership, and his dedication to excellent customer service is the reason I continue to return. I sincerely appreciate his hard work and outstanding support.
3/1/2026
Hanh N. VERIFIED CUSTOMER
Elda was very professional and thoughtful in her approach to helping me. As a woman I appreciated being helped by another woman.
3/1/2026
Gitta E. VERIFIED CUSTOMER
Randy was very attentive and professional. It was a pleasure to work with him
3/1/2026
Thomas M. VERIFIED CUSTOMER
Nick does a great job. He is knowledgeable, professional, and it is always a pleasure working with him.
3/1/2026
Eleanor M. VERIFIED CUSTOMER
I was very happy with my service. I was really glad that everything worked out so good especially I want to say thank you to Jake. He was very awesome and very easy to work with. I appreciate everything. Thank you so much. Also, I wanna say thank you to the rest of the staff Eleanor M
3/1/2026
Vickie P. VERIFIED CUSTOMER
I was very disappointed in the service that I received from Vy. She only communicated with me when it benefited her. The courtesy vehicle was supposed to be returned the same day, however, she left a voicemail telling me that there were some challenges with the calibration machine and she did not want me to have to drive in 5 o’clock traffic. I called on Friday and left a message on Friday and she never called back. I went down to pick up the vehicle and she did not acknowledge me but went behind the doors. She came out with Eirik and Eirik told me to wait in the lobby for the car to be washed. Then walked me to the car and told me they repaired to the passenger armrest…. I told him I didn’t know what he was talking about. No one said anything about damage.Vy should have told me this told me this did, but she did not…. perhaps that’s why I had to leave the vehicle overnight. This is not a good way of doing business and I lost a lot of respect for what was done. Honesty and integrity are the values that you should be emulating. My service representative is Bill Bailey and he has done great by me. I will never use Vy again ever.
3/1/2026
Arletty E. VERIFIED CUSTOMER
Muy agradecido siempre con Javier que siempre me da la mejor atención y al tater por dejar mi carro excelente
3/1/2026
Christiane C. VERIFIED CUSTOMER
Eirik was professional, and courtius
3/1/2026
Rebecca Q. VERIFIED CUSTOMER
Tino gave us great service! We will be back and will request him every time.
3/1/2026
Ileana V. VERIFIED CUSTOMER
Service the best as always!
3/1/2026
Monique V. VERIFIED CUSTOMER
Mark did a fantastic job. He’s always very helpful!!