Tony was very helpful, and took care of me as if I was a VIP. He has great customer service, and is very knowledgeable.
2/28/2026
Joseph S. VERIFIED CUSTOMER
Excellent service as always!
2/28/2026
Tyana G. VERIFIED CUSTOMER
I did feel like I was treated like a valued guest although I was told that it is “normal” for my car to smell heavily of gasoline following the repair of my rear main crankshaft seal. My entire garage currently smells heavily of gasoline and do not think that this is normal. I will be calling tomorrow. Thanks.
2/28/2026
Camile A. VERIFIED CUSTOMER
Ernesto was very friendly throughout this entire interaction. I really appreciate his assistance.
2/28/2026
Katarzyna B. VERIFIED CUSTOMER
I was waiting too long to be assigned to loaner vehicle, I wish one person was doing everything like it used to be.
The bench to wait was not inviting and not comfortable.
2/28/2026
Aj L. VERIFIED CUSTOMER
Jack’s service was exceptional! He was friendly, easy to talk to and professional! Definitely makes coming to Lexus a great experience. Thanks Jack!
2/28/2026
Ozren T. VERIFIED CUSTOMER
None! Thank you ????
2/28/2026
Edita A. VERIFIED CUSTOMER
Thank you
2/28/2026
Bruce D. VERIFIED CUSTOMER
Aaron is great. Listens well and explains repairs needed on my car clearly. He always knows me by name when I come in and treats us like valued clients.
2/28/2026
Clayton B. VERIFIED CUSTOMER
As always, Luis was professional, provided clear explanations, and beneficial follow-up. Prime example of the JM experience.
2/28/2026
Jackie M. VERIFIED CUSTOMER
Everyone I worked with were wonderful. My only negative thought is the fact I needed to come back for the same issue of rattling in my sunroof shade. I brought it on 2-20 and they added some felt. Unfortunately while driving home after that appt. It was still rattling same as before. I called when I got home to set up another appt. to have it looked at again. This time I took a service rep on a ride and let him hear when it rattles and he could get a feel as to where to look when in the bay. It was fixed this time which I am thankful for.
2/28/2026
Edward P. VERIFIED CUSTOMER
Always a good experience with Lexus Colorado Springs. The service agent was phenomenal.
2/28/2026
Raymond J. VERIFIED CUSTOMER
My First time at JM Lexus and I have to say was the most pleasant experience at a dealership I’ve ever had. Wendy was great and I will be returning for all my services for my Lexus in and out with 0 hassle. Thank you
2/28/2026
Jillian B. VERIFIED CUSTOMER
Thanks for an easy service and taking great care of my car!