He did the usual excellent job that Lexus is known for. Superior customer service with attention to details and very respectful of customers!
3/5/2026
James C. VERIFIED CUSTOMER
The service and the detail shop were both 5 stars! The job was completed on time and with very good results!
3/5/2026
Eliana W. VERIFIED CUSTOMER
Great service as always! The profesional and kind front desk people and the prompt messages informing me about the mechanic status of my car was very clearly explained to me. Having a loaner car was extremely helpful because i live far away! So again thank you for great over all service!
3/5/2026
Katie M. VERIFIED CUSTOMER
I appreciated Jeff’s honesty, knowledge, and having the work done on my car in a timely fashion!
3/5/2026
Marian H. VERIFIED CUSTOMER
No car wash or vacuum
3/5/2026
Justin S. VERIFIED CUSTOMER
Jessie was great to work with! No BS - just facts and solutions to the problem… which is all you can ask for!
3/5/2026
Edward K. VERIFIED CUSTOMER
Everything was great Miss Crawford was very courteous
3/5/2026
Wayne C. VERIFIED CUSTOMER
Extremely satisfied with service
Brandon kept me posted throughout the process
3/5/2026
Torry F. VERIFIED CUSTOMER
Vehicle still having the same issue. Stated that the water pump was the issue but, car returned with the same noise issue & now ac making a rumbling nose while at stand still. Vehicle is scheduled to be returned to service on Saturday. Repair cost $1900
3/5/2026
Luann V. VERIFIED CUSTOMER
Thanks
3/5/2026
Brian G. VERIFIED CUSTOMER
Oil change. Advisor didn’t look at my account history. I always choose synthetic oil. I saw a lower bill and thought there may have been a special discount going on. I got home and realized I got regular oil.
I will not use this Justin guy again. The worst I’ve had.
3/5/2026
Sarah W. VERIFIED CUSTOMER
Best service that we have ever received. The cat was done sooner than promised and best job of cleaning
3/5/2026
Mia M. VERIFIED CUSTOMER
Jessie is always very respectful and is great at his job. He makes the process of having service done on my car as stress free as possible. I am grateful for all of his hard work!
3/5/2026
Diane B. VERIFIED CUSTOMER
Excellent interaction with all staff members made my time at lexus today a pleasure.
3/5/2026
Maria L. VERIFIED CUSTOMER
Justin was very knowledgeable, kind, and genuine. He looked out for my best interest in taking care of my vehicle and partnering with Ethan, the service tech. Thank you!
3/5/2026
Joana L. VERIFIED CUSTOMER
Leo was very thorough to explain to me the services I will need for my car. Very friendly approach. Thank you!
3/5/2026
James C. VERIFIED CUSTOMER
We are very happy with the service from Jennifer. She has been our service advisor for several years. We were very happy when she returned to Lexus El Cajon