Excellent service we are very happy with Chritian Burke excellent customer service knowledgeable helpful we give top surveys to him
1/10/2025
Nancy P. VERIFIED CUSTOMER
Tomas completely met our needs and got us out on time.
1/10/2025
Gary B. VERIFIED CUSTOMER
Good service nice rental car nice people
1/10/2025
Richard J. VERIFIED CUSTOMER
The service issues on my Lexus were handled quickly and efficiently by all of the people I encountered at Lexus Of Omaha. Thank you!
1/10/2025
Dennis S. VERIFIED CUSTOMER
I have always found Anthony Lee to be polite, professional, and competent in my dealings and communications. The highest compliment I can give Anthony is to say I trust him.
1/10/2025
Renato G. VERIFIED CUSTOMER
I like my service advisor Christian! He did assist me with all my concerns!
1/10/2025
James G. VERIFIED CUSTOMER
Alferd was very helpful at all stages of my interactions with crown.
Please thank him for all the details we considered in making my experience as good as it could be.
1/10/2025
Duraid Z. VERIFIED CUSTOMER
Thank you fast and best service
1/10/2025
Phornvimol S. VERIFIED CUSTOMER
He is the best
1/10/2025
Barbara N. VERIFIED CUSTOMER
I truly appreciated working with Jessie. He was knowledgeable when explaining my vehicle.
1/10/2025
Michael M. VERIFIED CUSTOMER
Glenn Turner met our expectations and then some. Always feel comfortable that we are well taken care of when working with Glenn Turner.
1/10/2025
Janet W. VERIFIED CUSTOMER
Everything was great. Vince made it easy and my wait was minimal.
1/10/2025
Sharon Lynn. VERIFIED CUSTOMER
Anthony was great.! The car loaner experience took way too long cause I had to go to Enterprise. The appointment should never have been made for this time because the service department was so busy that it took 2 days to do an oil change. Had to come back to Lexus to get something out of my trunk that I needed, thinking I would have the car back same day. Also if I have an 11:00 appointment, it should be within 10-15 minutes, not 30. The best part was Anthony though. He was great to deal with, thorough, and expedient with the process! 5 stars for him!!
1/10/2025
David P. VERIFIED CUSTOMER
Great service
Good communication
1/10/2025
Alpert M. VERIFIED CUSTOMER
Bill Horvat was great! Very personable, soft spoken; a real gentle, man ! Explained all. The service, with SMOG check, took 4 hrs. A bit long for waiting on site.
1/10/2025
Dennis W. VERIFIED CUSTOMER
Alfred was very professional and I would like to work with him in the future.
1/10/2025
Sonia Q. VERIFIED CUSTOMER
To whom it may concern,
I checked off "No" to the questionnaire due to an incident that happened when picking up my vehicle. I was notified that my vehicle was ready, upon arriving at the service center my advisor was out to lunch. The problem was that so was the majority of the office staff leaving noone to attend to customers. I waited at the service desk for a long period of time waiting for help before flagging down an employee that could assist me. I asked to speak with the manager prior to leaving and reported my dissatisfaction; I told Craig that all of his staff leaving for lunch at the same time and leaving customers to wait was not professional nor good business practice. As a customer I don't want to feel like I'm bothering someone to do their job, a few members that were left saw me standing there and stated ..".someone will be with you", and that never happened! This was my first visit to your dealership for maintenance for our new vehicle. I'm hoping that our next interaction is better since I was not impressed on how I was treated today.
1/10/2025
Randall C. VERIFIED CUSTOMER
Excellent service. Very efficient. Loaner was great as well.
1/10/2025
Polly K. VERIFIED CUSTOMER
I have been using Lexus service since 2011. Brian and Scott did great work ensuring my car was repair
I have never had such careless work this month Jan 3
Bumper Light bulb was charged and not repaired . Discovered 2 day later
Car was brought back on Jan 8. Light was repaired and key fobs were repaired. To my surprise on Jan 9 two tire caps were missing which were placed during service with Scott.
I have contacted Edward . He has not responded or follow up with me today thus far with a plan to replace. I am requesting to have a full set be mailed to my address as soon as possible. The car is going out of town for 6 months
He actually responded that” those tire caps were not touch “
Not a logical comment or a reassuring customer satisfaction comment