This was my first visit to the Lexus service center and it was great. Rob answered my questions and was very kind and efficient.
1/11/2025
Roque M. VERIFIED CUSTOMER
Arturo took care of me and he offered excellent service. I enjoyed dealing with him. He gave me his card and should I need anything I will contact him. Thank you
Roque M
1/11/2025
Mary B. VERIFIED CUSTOMER
Thanks
1/11/2025
Keri V. VERIFIED CUSTOMER
Thank you for getting the job done sooner than expected.
1/11/2025
Carolyn S. VERIFIED CUSTOMER
I was extremely satisfied with the service that I received today I was warmly greeted with smiles and very professional professionally very helpful very informative very respectful. I appreciate the quality service that I receive at Metro Lexus.
1/11/2025
George B. VERIFIED CUSTOMER
I worked with both Nick's and they could not have been more customer focused or helpful. Absolutely the highest rating that is possible to give them is in my opinion short of how good at their job they actually are. Totally excellent experience.
1/11/2025
Chad F. VERIFIED CUSTOMER
Great service…everyone very helpful!
1/11/2025
Niru R. VERIFIED CUSTOMER
very nice treat
1/11/2025
Rita V. VERIFIED CUSTOMER
I always have excellent service. Cory has been my service rep for several years and he does a great job.
1/11/2025
Annette W. VERIFIED CUSTOMER
Much better! Last time I was there for a service I had to ask for the car to be washed which was always something done automatically before. Also was wonderful to get into a warmed up car after this service was complete. There was a bit of a delay getting the work done today, but one of the guys kept me up to date on the progress which I really appreciated.
1/11/2025
Tony D. VERIFIED CUSTOMER
Please don’t send surveys.
1/11/2025
Claudia D. VERIFIED CUSTOMER
Was this service part of the maintenance free services advertised when we purchased the vehicle? All I was told was that the service had a charge of $99 and that if I wanted to have the wheels aligned it will be an extra charge. So what exactly is a maintenance included (1st year) is all about?
The car has less than 13 000 miles on it and we already spending money on maintenance?
1/11/2025
Aurelia H. VERIFIED CUSTOMER
Fantastic customer service and A+ for effort.
1/11/2025
Joan H. VERIFIED CUSTOMER
Happy to reply regarding Jeffrey’s great service.
1/11/2025
Kristen M. VERIFIED CUSTOMER
Drop off was great. I picked up during lunch time so maybe that was why but pickup wasn't great. Not bad but not as good as usual when I pulled in. Got my car, drove off the lot, and error immediately popped up. I turned around and pulled back in the garage and a girl I hadn't met before was not super friendly and acted like I was making it up at first. Took my car without a word with my cell phone in it so I was unable to notify my next meeting that I was delayed. It was fixed quickly, guys I dealt with were all super nice. It was just a different experience than I'm used to there.
1/11/2025
Patricia S. VERIFIED CUSTOMER
Job well done
1/11/2025
Aretha F. VERIFIED CUSTOMER
Excellent service
1/11/2025
Reginald J. VERIFIED CUSTOMER
She provided excellent service. I will request her on my next appointment.
1/11/2025
Mark H. VERIFIED CUSTOMER
Jeff did a great job explaining the issues on my SUV. He kept me updated. His knowledge and recommendations were greatly appreciated.
1/11/2025
Dale C. VERIFIED CUSTOMER
I have loads of confidence in Jeff Miller. When I work with him he makes feel like a member of the Lexus family.. In this recent service repair I was disappointed that Jeff didn't call after the diagnosis to discuss options , costs etc. Comminication is critical in the service and repair sequence. Other than that he is a real people person who I trust.