Mike Conor - Svc. Rep was very much helpful. Thank You. Very courteous
and professional svcs.
1/12/2025
Opeyemi B. VERIFIED CUSTOMER
Mr. Tino is always excellent!!!
1/12/2025
Kevin D. VERIFIED CUSTOMER
Great
1/12/2025
Hyeoung K. VERIFIED CUSTOMER
The service agent is so great to ger service.
1/12/2025
Melissa T. VERIFIED CUSTOMER
Thank you Danecia
1/12/2025
Lisa G. VERIFIED CUSTOMER
Very happy with the service I received
1/12/2025
Denise M. VERIFIED CUSTOMER
A great experience from start to finish! Alyssa as always was incredibly knowledgeable, explained everything clearly, and went above and beyond to ensure my car was fixed properly and efficiently. I felt completely confident in Alyssa’s expertise and appreciated her honesty about the repairs & unexpected delays. As long as Alyssa is with Crown Lexus Ontario, I willdefinitely be returning for all future car maintenance!
1/12/2025
Nicole L. VERIFIED CUSTOMER
Maryann was great!
1/12/2025
Wendell B. VERIFIED CUSTOMER
Helen is the best! Always the professional and great with addressing my needs.
1/12/2025
Amelia T. VERIFIED CUSTOMER
Good job short wait time
1/12/2025
Rogelio D. VERIFIED CUSTOMER
Anthony was amazing. He was professional and addressed all my questions.
1/12/2025
Jeremy U. VERIFIED CUSTOMER
He was awesome, prompt, and very helpful.
1/12/2025
Constance W. VERIFIED CUSTOMER
Tino provided great customer service.
1/12/2025
Alyssa A. VERIFIED CUSTOMER
I was informed that it was required for my car to undergo a set of services at 15,000 miles, and that at 20,000 miles, there would be another set of services at a higher cost. When I returned back to the dealership, my car sat in the service section for 45 minutes before I was assisted and signed out. When I went to pay, I asked whether the services were required or merely recommended, and the staff member disclosed that they were only recommended. I expressed that if I had known this, I would have only opted for the oil change, but he did not respond. Overall, my experience was far from ideal.
1/12/2025
Seyedeh Z. VERIFIED CUSTOMER
Every thing is the best
1/12/2025
Dave K. VERIFIED CUSTOMER
You have always given great service
1/12/2025
Simunec Construction. VERIFIED CUSTOMER
Glenn is always great to work with!
1/12/2025
Paul D. VERIFIED CUSTOMER
All were friendly and very helpful we love our Lexus
1/12/2025
Luz F. VERIFIED CUSTOMER
I recently had an excellent experience with the customer service at Lexus Van Nuys, thanks to their standout representative, Alejo Morales. Alejo was not only professional but also genuinely attentive. He took the time to listen carefully to my concerns, offered clear explanations about what needed to be done, and made sure I felt comfortable with all the options.
What truly impressed me was that when I was running late to pick up my car, Alejo waited for me past closing time without hesitation. He kept me updated throughout the process, answered all my questions, and ensured I knew exactly what was happening with my vehicle. His courteous and thoughtful approach made all the difference. It’s rare to find such dedicated, personable service, and I truly felt valued as a customer. I’ll definitely return for future needs and highly recommend Alejo Morales for his outstanding support!