Our family is so happy to be a part of Lexus family. Your company has always taken great care of us, especially this time when I needed it the most. Katrina helped me out tremendously and took care of everything smoothly for me. My mom has been in the ICU and she made sure I got to and from the hospital after I dropped off my car to get it serviced. I was famished upon arrival (haven’t eaten due to stress) and having snacks available in your lobby was such a nice touch. I was able to grab somehing to snack on and drink a bottle of water which held me throughout the stressful day. Having a great, unexpected support, certainly from strangers and your amazing company is what does it for us. Thank you, Katrina and Lexus company for making such a great impact on people. I save people’s lives in the hospital for a living, but let me tell you.. you guys saved my life yesterday.
1/29/2025
Hilda H. VERIFIED CUSTOMER
Took too long.
1/29/2025
Andres D. VERIFIED CUSTOMER
Amazing customer service on this warranty service. Thank you so much for taking care of this. Excellent communication during the time frame of the service. Great work!
1/29/2025
Robert L. VERIFIED CUSTOMER
Told my wife how well you guys treated her car!
1/29/2025
Yvonne L. VERIFIED CUSTOMER
Frank was very professional and Courteous he made sure he answered all my question and explained what and why certain maintenance are required to keep my car Performance excellent
1/29/2025
Hannah C. VERIFIED CUSTOMER
Chris Santos was very very helpful. I 100% trust him with my vehicle. He’s great at customer service and keeping me informed on what’s going on with my vehicle. And I appreciate him working with me to drop off the loaner vehicle. Thank you Chris, you’re very much appreciated
1/29/2025
Richard J. VERIFIED CUSTOMER
Very informative polite efficient
1/29/2025
Margaret M. VERIFIED CUSTOMER
Thank you
1/29/2025
Ferris F. VERIFIED CUSTOMER
Good job! but it took awhile and I almost missed a following appointment.
1/29/2025
Vanessa M. VERIFIED CUSTOMER
Jorge is the best, hands down. I had to get service this summer in another region and, no disrespect to that team, but Jorge is so much better at making the experience personal yet professional, with excellent communication and genuine honesty. I will drive two hours to see him (which I just did this week). Please honor him for his good quality service.
1/29/2025
Sherri W. VERIFIED CUSTOMER
Jesse kept me informed of the progress on
my vehicle. Complete satisfaction.
1/29/2025
Liezel L. VERIFIED CUSTOMER
I was satisfied with the service done to my vehicle. However, when I was there to pick up my car, the lady at the register was not very accommodating and was having an attitude. Customer service is top priority especially in that kind of job. It also took a while for the vehicle to be ready eventhough everything was already settled, I already saw my car outside even if I havent paid yet, I dont know what took so long to give the key. I suppose it shouldn’t take that long.
1/29/2025
Jean S. VERIFIED CUSTOMER
Advisor had exceptional people skills.
1/29/2025
Thomas K. VERIFIED CUSTOMER
Mr Barrera is an outstanding man. Wonderful service, respectful, witty, jovial and good natured. A great employee for Kexus.
1/29/2025
Pedro R. VERIFIED CUSTOMER
Excellent service!
1/29/2025
Mary R. VERIFIED CUSTOMER
I am so grateful to Paul and Travis for getting me in so quickly and getting my vehicle serviced as speedily as they did. Travis was also able to provide me a loaner vehicle on short notice that I so needed to get back to the medical conference I was attending. I can’t thank you enough.
1/29/2025
Jocelyn V. VERIFIED CUSTOMER
He gave me great service!
1/29/2025
Firooze J. VERIFIED CUSTOMER
Vahagn is always a pleasure to work with.
respectful and courteous.????
unlike the guy that helped me last time ????
I will always request for Vahagn from now on anytime that I need a service with lexus.
1/29/2025
Elaine &Glenn. VERIFIED CUSTOMER
The Lexus team is wonderful to work with, will never leave you hoping for a totally electric Lexus sedan soon!
1/29/2025
Louise P. VERIFIED CUSTOMER
It would have been better if he were to give me a what the cost of each service was?