The entire service team at Keyes Lexus offers unparalleled, outstanding customer service, especially our service advisor, Danicia D.
1/30/2025
Christine M. VERIFIED CUSTOMER
Kay is awesome. Also, young man helped me with technical items on my car. Thank you sooooo much.
1/30/2025
Charles P. VERIFIED CUSTOMER
Vincent was very professional and courteous. Could not have better treatment in our tight timeframe.
Charles
1/30/2025
Rustem N. VERIFIED CUSTOMER
The problem with my car has not been resolved. It continues to shake, just as it did before. When I initially brought the car to the dealer, they gave me a paper stating that everything was fine with the car, but they recommended doing an alignment and changing the wheels. The next day, I went to a workshop to have the alignment done and the wheels checked. The wheels were found to be in the "yellow zone," meaning they are still usable and do not need immediate replacement. However, after completing the alignment, the shaking issue persisted. The car still shakes at high speeds.
Today, I returned to the dealer and scheduled another appointment, but I have to wait another week. This is frustrating, as it means more wasted time and no resolution to the problem. Additionally, there is a constant buzzing noise in the steering wheel, which is especially noticeable when driving on uneven roads. Given that Los Angeles has very few smooth roads, the buzzing is practically constant. I specifically asked the dealer to address this issue, but nothing was fixed. The buzzing is still there, and the shaking problem remains unresolved.
1/30/2025
Dana H. VERIFIED CUSTOMER
The service is what I expected! No surprises.
1/30/2025
Chris C. VERIFIED CUSTOMER
Vahagn and Jordon were great! I felt like I was being worked-with instead of penalized for not being able to make it back to pick up my vehicle at an exact time. Love the communication from the team on what needs to be done and serviced. Sticking with Vahagn as my advisor!
1/30/2025
Jasmina D. VERIFIED CUSTOMER
Mr. Tovar was very friendly and professional.
The lady at the waiting area was also very nice. Great customer service
1/30/2025
Leesa Jacob. VERIFIED CUSTOMER
I am really happy with the service. Christian is so helpful and very friendly. People are very friendly and helpful.
1/30/2025
Brett M. VERIFIED CUSTOMER
Bill is always a pleasure to see and to work with. You know he’s giving you his utmost in care and is always paying attention to every detail. Work gets done quickly and well and if there are ever any issues usually Bill’s already taken care of them. It’s always great to see Bill! I trust him.
1/30/2025
Fernand G. VERIFIED CUSTOMER
Edward is excellent as always, always takes care of us!!
1/30/2025
Martina J. VERIFIED CUSTOMER
Everything is very good there
1/30/2025
Jason B. VERIFIED CUSTOMER
Tyler was amazing! Reliable, proactive, and honest!
1/30/2025
Zhenyu W. VERIFIED CUSTOMER
Friendly staff, quick service
1/30/2025
Angela S. VERIFIED CUSTOMER
Great service
1/30/2025
Loretta B. VERIFIED CUSTOMER
Alfred is always very helpful and courteous.
1/30/2025
Lisa R. VERIFIED CUSTOMER
Fast and all aspects of the information were covered in a comprehensive and detailed manner, leaving no important points unclear or unexplained.
1/30/2025
Lanka Transportation. VERIFIED CUSTOMER
Service department was very informative on our service. Like always top notch.
Thank you
1/30/2025
Ermias T. VERIFIED CUSTOMER
The service was fantastic and they were very nice thank you so much
1/30/2025
Elsa F. VERIFIED CUSTOMER
Jose Valdez is very helpful
1/30/2025
Micky D. VERIFIED CUSTOMER
Ali does a great job of explaining all service tasks my vehicle needs or why it's needed. I trust him as a service provider and have been extremely satisfied with his guidance.