I wish when the techs change or turn things off on my care they would put them back where they found them, seats, lights, radio.
1/30/2025
Rowland D. VERIFIED CUSTOMER
Dealership went above and beyond, in my opinion, to identify a reoccurring battery drain problem. While no culprit was found they did all they could to identify it. We'll keep monitoring it to see if it reoccurs. My thaks to them for their efforts.
1/30/2025
Gary K. VERIFIED CUSTOMER
Very pleased with Paul. Great job.
1/30/2025
Karen A. VERIFIED CUSTOMER
Maryann was a pleasure to work with re. our request for help. She was able to utilize staff (Atilla?) in a rapid time frame. Atilla was VERY patient and informative in resolving our Apple/ Android computer confusion. Apparently his available time is slim, and Maryann effectively was able to make the assist execute with rapid coordination.
1/30/2025
David K. VERIFIED CUSTOMER
Well done. Even my dog enjoyed the experience.
1/30/2025
Isabel R. VERIFIED CUSTOMER
I got a perfect satisfaction on the service of my car . Thanks Mitc
1/30/2025
Todd Benjamin. VERIFIED CUSTOMER
Loan car shortage?
Had to sit around too long
Get it together, or will buy a MB next time
1/30/2025
Daniel M. VERIFIED CUSTOMER
Great service! Thanks
1/30/2025
Carlsbadlexus C. VERIFIED CUSTOMER
Alfred, thank you for your assistance with the loaner issue.
1/30/2025
Don P. VERIFIED CUSTOMER
She explains everything about our service and the overall findings of the inspection of our vehicle. I’m very pleased to have Helen as our Service Coordinator. She’s also very friendly, personable, and knowledgeable.
1/30/2025
David E. VERIFIED CUSTOMER
Job well done.
1/30/2025
Eddie C. VERIFIED CUSTOMER
Helen is awesome.
1/30/2025
Lina S. VERIFIED CUSTOMER
Ed is great , thank you for your service.
1/30/2025
Jacob M. VERIFIED CUSTOMER
First you told me everything for the diagnostic would be covered under warranty that’s the only reason I went there it was not so I had to pay out of pocket. Alfred should have stayed in the beginning of this isn’t covered by warranty you would have to pay out of pocket. Then you found mice damage and wanted to replace the whole harness which would have cost over 17,000. Turns out the harness you wanted to replace had no impact on the cars problem. Your rep didn’t even find out what was really wrong with the car and still wanted to get me to get insurance to fix the “problem” which wouldn’t have solved anything. I paid 900 bucks for free parking and for you to look for one wire that when I personally fixed didn’t fix what was wrong with the car. Legit biggest waste of time and money.
1/30/2025
Dale B. VERIFIED CUSTOMER
Service advisor was fantastic. Both friendly and very professional. I was in and out just as he had projected 90 minutes.
1/30/2025
Tammi Taranto. VERIFIED CUSTOMER
Christian was fantastic. Great service!!
1/30/2025
Marcheta W. VERIFIED CUSTOMER
Ok
1/30/2025
Editha D. VERIFIED CUSTOMER
David has been great. Great customer service. Keep up the good work.
1/30/2025
Dennis H. VERIFIED CUSTOMER
Kay and Caesar provided excellent service and guidance. Kay gave thorough information and genuinely cares for her customers. Our knowledge is limited regarding the technical components in the new Lexus and she referred us to Caesar who patiently provided us with demonstrations of the vehicle’s capabilities. He contacted Lexus headquarters to troubleshoot an issue and it was resolved. The services provided by Kay and Caesar will keep us coming back to Lexus of Las Vegas.
1/30/2025
John B. VERIFIED CUSTOMER
Simple service and Mark was great and professional.