I told about an upholstery problem that’s been wrong since day 1. I was told that a spill happened. It was not from me. Must have happened in the original detailing. I do not lie! I resent the implication that I do.
2/9/2025
Valerie L. VERIFIED CUSTOMER
Thank you!
2/9/2025
Rowena D. VERIFIED CUSTOMER
Alyssa was exceptionally helpful and I will definitely fill out the survey!
2/9/2025
Heidi T. VERIFIED CUSTOMER
Services Guy Adrian was excellent
Best service by him
2/9/2025
Denise L. VERIFIED CUSTOMER
Fast and professional service.
2/9/2025
Diego R. VERIFIED CUSTOMER
Great service. Very knowledgeable
2/9/2025
Greg W. VERIFIED CUSTOMER
Elad is wonderful!
2/9/2025
Nelson C. VERIFIED CUSTOMER
The service was amazing but I must comment I miss when the dealership vouchers gave you free Sandwiches ????.
2/9/2025
Rich J. VERIFIED CUSTOMER
Everything was perfect
2/9/2025
Lasak, Marian. VERIFIED CUSTOMER
Thanks, Anthony Lee!!
2/9/2025
Michael O. VERIFIED CUSTOMER
Happy and satisfy. Thank you Jorge for your help!
2/9/2025
(Company), Janet. VERIFIED CUSTOMER
Not only have I owned every model of Lexus SUV, I am also a former LEXUS employee. In the past with service appointments and as issues arose , I was always sent either photos or video. This time I was not provided this, despite me requesting.. I was quoted approximately $2500 worth of repairs. I hesitantly approved approximately $2100 worth of these repairs. When I asked for the supporting photos or video, I was told that the wire/sensor would be placed in my car at pick up. This could be a wire/sensor from any vehicle… not acceptable. I am well aware of what a chewed up wire looks like, especially by rodent activity. This particular wire was clearly Spliced/cut wire. Absolutely NO signs of a rodent chewing on anything . It is a clean cut. I have kept the wire. I know that Judy Jones has passed away fairly recently, and your dealership is clearly suffering. I will be alerting the local news outlets as well as my social media channels, as I am an influencer. The total of my parts were less than $200 and the labor charged was over $1700. This is beyond absurd and inflated.
2/9/2025
Maureen C. VERIFIED CUSTOMER
Kay was great
2/9/2025
Albert G. VERIFIED CUSTOMER
Mr. Ventura was pleasant and helpful.
2/9/2025
Juan C. VERIFIED CUSTOMER
Tony is always helpful and keeps my car running great thanks.
2/9/2025
Alexander C. VERIFIED CUSTOMER
He is always very helpful.
2/9/2025
Jonathan S. VERIFIED CUSTOMER
Excellent service as always! Thank you
2/9/2025
Yoko S. VERIFIED CUSTOMER
Very satisfied with the jobs done by lexus of el cajon.