They were unable to fix the problem. I'm having with speech to text. I understand that they say it is an update I had on my iPhone that's causing the problem. I'm hoping that Lexus comes up with a fix for this soon.
3/11/2025
Ezequiel C. VERIFIED CUSTOMER
He was very helpful and informative on my vehicle and had great experience there
3/11/2025
Craig H. VERIFIED CUSTOMER
The BSM system flashed a warning on the way home. I turned it off & can’t use it. I wish it had been caught during service.
3/11/2025
Hongtao L. VERIFIED CUSTOMER
Thank you very much! Hope you are all well!
3/11/2025
Felsie L. VERIFIED CUSTOMER
Excellent customer service!
3/11/2025
Philip M. VERIFIED CUSTOMER
Mitch was a real pleasure to meet after being totally ignored her keys Lexus in Van Nuys
3/11/2025
H VERIFIED CUSTOMER
Excellent service as always
3/11/2025
Marc H. VERIFIED CUSTOMER
Faustino is the best service representative.
3/11/2025
Linda Z. VERIFIED CUSTOMER
While we were told all updates had been completed but they were not. We managed to fix the issue we were having on our own through google this evening. It was a miscommunication that the issue was through Bluetooth calls but in reality it was Apple car play. We assumed the speakers were the same but not and an update was needed to hear phone calls through car play. While everyone was courteous and we were offered to wait and talk to tech we not only had another appointment to get to and we felt silly even bringing it in, like it was user error, but thankfully we figured it out. It was disappointing though.
3/11/2025
Bertha B. VERIFIED CUSTOMER
Very friendly and accommodating.
3/11/2025
Ivette V. VERIFIED CUSTOMER
Alejo, as always, provides the best customer service. We are highly satisfied with the service he provides us and the attention to our vehicle needs. Always a pleasure working with Alejo.
3/11/2025
Vispi S. VERIFIED CUSTOMER
Edwin S provides excellent customer service!
He is extremely efficient and professional!
Most of he is very honest-
He is the only representative I trust with my car!
3/11/2025
Ronaldo B. VERIFIED CUSTOMER
Argenis was very helpful and friendly. I will give him 5 stars
3/11/2025
Maria T. VERIFIED CUSTOMER
I always have a great service experience with Lexus! Edward has consistently helped me order a tow hitch cover for my car and is always courteous and attentive to my needs. He also arranged transportation to take me home, providing excellent service.
3/11/2025
Dennis S. VERIFIED CUSTOMER
Justin Baker is a class act and is the most passionate interaction I have had at Lexus. First class!
3/11/2025
Estelita S. VERIFIED CUSTOMER
???? Satisfaction
Thank you ????
3/11/2025
Johan M. VERIFIED CUSTOMER
You’re very welcome, thank you.
3/11/2025
Miguel M. VERIFIED CUSTOMER
Thank you Elda for the service you provided.
3/11/2025
Frances O. VERIFIED CUSTOMER
Lexus service on W. Sahara always makes me feel like a valued customer.
Thank you!