Always great customer service at Escondido Lexus, I can’t say much about the other lexus dealership that sold me this vehicle. Now that was tough, quick to get my money but not quick to tell me all the underlining issues that the vehicle previously had. Still working on a resolution since February 2024.
Overall satisfied with Escondido Lexus team!
3/11/2025
Atholia S. VERIFIED CUSTOMER
I was able to get a Lender car especially if I could have the maintenance service done at this time unscheduled. Completed. Thanks
3/11/2025
Jaynee P. VERIFIED CUSTOMER
Jeff always provides the greatest quality customer service. I appreciate his communication and attention to detail. He definitely goes above and beyond to ensure everything is done right.
3/11/2025
Jane J. VERIFIED CUSTOMER
I am always met with a smile. Thank you for your kindness
3/11/2025
Angel S. VERIFIED CUSTOMER
I have been with Chatham Parkway Lexus for approximately the last 10 years on my third vehicle and have always bragged about the superb service and friendly associates. My recent visit was like no
Other , I left feeling very disappointed and the overall experience with the way I was addressed by the service writer , Daryl Smith has definitely changed my perspective. I spoke with the service manager and still feel my concern was mot taken seriously nor that I was valued as a customer. I would like to speak with the general manager whe
He is back .
3/11/2025
Dan H. VERIFIED CUSTOMER
Jeff has my trust. He consistently takes good care of my vehicle's. He communicates effectively, and is upfront with expectations.
3/11/2025
Dashawna K. VERIFIED CUSTOMER
Larry is amazing. He is the only service technician I will work with. He stays in constant communication with me about the status of my car. As soon as the email pops up…Larry is also calling to explain the email in detail.Excellent customer service!
3/11/2025
Martin M. VERIFIED CUSTOMER
Great quick service as usual.
3/11/2025
Alfredo N. VERIFIED CUSTOMER
Chow has been very efficient with service completing the 5k service in about an hour.
Great Job!!
3/11/2025
Eric C. VERIFIED CUSTOMER
I just had my car serviced on Friday and after driving it for the 1st time after the service I have over 2K in repairs? I was also charged again to do the diagnostic.
3/11/2025
Victoria H. VERIFIED CUSTOMER
Very happy with my first visit to the Nevada location. Everyone was personable and professional.
3/11/2025
Rashed A. VERIFIED CUSTOMER
Great experience as always! Thanks, Helen!
3/11/2025
Claudia C. VERIFIED CUSTOMER
Helen was great!
3/11/2025
Jennifer O. VERIFIED CUSTOMER
Kay, who takes care of me in the service department is the best thing about owning a Lexus.
3/11/2025
Tan D. VERIFIED CUSTOMER
????
3/11/2025
Phil R. VERIFIED CUSTOMER
Very satisfied. Great service and employees!
3/11/2025
Sydney N. VERIFIED CUSTOMER
Anthony as always gives 10 stars. I did have a problem with the rental car representative, I did reach out to the service manager and received an immediate response.
3/11/2025
George N. VERIFIED CUSTOMER
Great customer service, very nice individual with great communication skills