Lexus Monogram Service

Cassie is pleasant,courteous,and very professional.

Cassie was very friendly and helpful

Ian was very responsive and accommodating to all my questions and requests.

Satisfied with both tech and repair servicrd

Helen is a great service advisor. I always consider her as one of the top advisors @ Crown Lexus. She is a amazing person, helpful, funny to interact with as she deals with your vehicles service needs.

Ali in service dept is great.

Alyssa was polite friendly and very helpful. I appreciate that kind of customer-friendly service from your staff.

Don’t fix problem after keeping my car for two days

Reported creaking noise sounds like loose body bolts. Still there.

Alyssa,was very professional, when handling my car and attentive to my needs. It always a pleasure working with her. I look forward to seeing her again in the near future

My service representative Joel is always wonderful! Thank you Joel! Vanessa Chiodo

Tyler is great!!

A great service

Tyler was his usual professional service support. He always handles requests and completes the service in a timely manner. Thanks Tyler

Great customer service

Staff was great. Wait time on parts longer than expected. Faulty part

Requested four things when appointment booked: 1. 30,000 mile service. 2. Dealer recommended service. 3. Check low tire indicator for one tire that was inflated with regular air versus nitrogen 4. Detailing. Only 1 &2 were completed according to the exit paperwork.

Shannon that took my call was great! She was understanding, supportive, and helped me with a plan of action. When I arrived at dealership and checked in with the young man outside he was courteous and friendly. My interactions with Henry in the service dept were different. I explained my situation which was very stressful to me. I had been at jiffy lube for an oil change on 3/12 and they showed me the brake pads were unsafe on the rear wheels. I did call dealership about scheduling a brake repair, but it could not be done the next day and I was driving back to Wyoming on 3/15 so trying to take care of this before leaving Pahrump where my husband works. Due to time restraints I brought the car back to Vegas on 3/13 and the brakes were installed at Jiffy Lube, but when the brake fluid was replaced the mechanic said there was a leak in the line. He could not find the part and said the car was unsafe to drive. I told him I needed to get the car to Lexus. No wrecker was available for hours and it was already after 2pm so I decided to go ahead and drive the car to dealership against his advice. I told this to Henry. He said he would never take his Lexus to Jiffy Lube! Well normally I wouldn’t either, but I was pressed for time and I did not need any shaming at this point. He said it would be up to a couple of hours before they could even look at it. He was smug and disinterested as he told me there were people ahead of me. I told him I may be interested in buying a new car and would that speed up the diagnostic process. He said “no, we are 2 separate entities…this is service and they are sales, you will need to talk to them”. I said well both entities have the same owner! At that point I was done with him and his callous attitude which reminded me of dealing with a government employee. I did make my way to the sales dept and had a great experience and bought a new car. I did not have any more communication with Henry thank goodness.

Tomas customer service was really outstanding

Service Reps are always friendly and helpful --genuinely care about my vehicle concerns!