I truly enjoyed Alfred he is so nice and so professional and very knowledgeable. I would definitely go back in hopes of working with Alfred again.
3/23/2025
Agnes S. VERIFIED CUSTOMER
Your charges especially Labor is too high.
3/23/2025
Christine H. VERIFIED CUSTOMER
Another great experience with Lexus Escondido. I always trust Anthony Lee to give me the best service experience! I could choose to go to Carlsbad but I love the service and professionalism I always get at experience. Thank you! The service greeters were great as well as cashier and everyone else. Thanks!
3/23/2025
Maria M. VERIFIED CUSTOMER
Thank you for the great service today! I appreciate Danny working with the service team to get the service done in a timely manner. I love the inspection update that was texted to me. I like to see how the car is doing over all. My son loves to tag along during maintenance because he loves the beverage bar and loves roaming the show room. Thanks again Lexus!
3/23/2025
Jaime A. VERIFIED CUSTOMER
5 Star service and personality and gratitude
3/23/2025
Sari N. VERIFIED CUSTOMER
Service is great but when I went to pick up the car it took one hourctocgrtvthe car although I was told it was ready.
3/23/2025
Raymond A. VERIFIED CUSTOMER
Brought in car due to master warning light being on. Diagnostic showed that the battery needed replacing. Battery ( Duralast) was purchased 2 years ago. Took the battery in to Auto Zone ( 2 separate locations) which confirmed battery was iin 100% good condition. Wife picked up car and brought home. Master warning light was never cleared. Talked to Sergio and had to bring the car back to get the light cleared. The cost for a simple diagnostic was $260. I learned a valuable lesson to not bring the car to Lexus of Glendale again. I will also put the word out to my friends and family, some of which live locally and are Lexus owners. Nothing was fixed and the recommendation of a replacement battery was wrong. A complete refund would be the right thing to do. My wife and I were extremely disappointed. On a positive note, the team was friendly. Sincerely, Ray Achterman
3/23/2025
Lisa H. VERIFIED CUSTOMER
Roberto is always extremely courteous, helpful, and willing to go the extra mile for the customer. Unfortunately, the actual dealership has got everything priced so high it doesn't allow people on a fixed income to get their vehicles repaired. Therefore my vehicle still does not run and I will have to figure out some type of alternative. Again, A plus for Roberto's service and expertise.
3/23/2025
Matthew I. VERIFIED CUSTOMER
My service advisor likes to ask if I’ve ever been sucker punched..it’s a little odd.
3/23/2025
Erica C. VERIFIED CUSTOMER
Miguel was great! Appreciate him being on top of my car and answering questions and concerns I had towards issues that arose with the service of my car. Very helpful, respectful, and appreciated of my time.
3/23/2025
Kenny V. VERIFIED CUSTOMER
George was professional and very helpful. thank you for the service
3/23/2025
Alison P. VERIFIED CUSTOMER
David got me in and out in a quick time and my car was taken care of.
Very happy with my experience.
3/23/2025
Gevork T. VERIFIED CUSTOMER
Alejo was professional and knowledgeable. He provided great service. Thank You
3/23/2025
Armine H. VERIFIED CUSTOMER
Alejo was very courteous and responsive. Really enjoyed my service experience with him!
3/23/2025
Suren T. VERIFIED CUSTOMER
Excellent service from Ali , very much satisfied !!!
3/23/2025
Zajda, Marzena. VERIFIED CUSTOMER
Quick, informative, kind, friendly people.
3/23/2025
David C. VERIFIED CUSTOMER
OMG, I've been to Lexus service centers, but Tony Hang and Crown Lexus is the BEST! Honest, informative and caring. I'll never go to another center
3/23/2025
Alisa P. VERIFIED CUSTOMER
Alejo is a great addition to your team. He was kind and helpful.