Great customer service. Always kind and respectful.
3/23/2025
Lilit S. VERIFIED CUSTOMER
Danecia was very friendly and knowledgeable.
3/23/2025
Charles C. VERIFIED CUSTOMER
Robert Luger handled my visit in an exceptional manner. Friendly and highly competent..!! This was repeat superior performance for me ..Thanks again, Robert!
3/23/2025
Elizabeth M. VERIFIED CUSTOMER
She’s a professional and nice person who treats every customer like family and I recommend coming to this dealership
3/23/2025
Shaozhen C. VERIFIED CUSTOMER
I am very satisfied with the service I received from Jose Valdez from Lexus of El Cajon.
3/23/2025
Jasdeep Singh. VERIFIED CUSTOMER
Great service as always
3/23/2025
Joyce S. VERIFIED CUSTOMER
Alyssa was great!! Very friendly and attentive. She even helped me out on her day off.
Customer service in sales needs improvement. Asked to talk with Brian, sales manager. We waited 20 minutes, never acknowledged us, approached us or sent someone to us to give us an estimated wait time to talk to him.
3/23/2025
Manuela P. VERIFIED CUSTOMER
Thank you for the excellent experience at your dealership. From the nice lady making the appointment,to the kind young man who greeted me when I arrived,to Adrian keeping me informed about the status of the car, to the explanation of the service. Everyone was very professional. Thank you.
3/23/2025
Cesar A. VERIFIED CUSTOMER
Jesse was straight forward and not pushy, provided complete analysis and friendly demeanor! Highly recommended.
3/23/2025
Apolonio A. VERIFIED CUSTOMER
He granted my request for discounts
3/23/2025
Linda S. VERIFIED CUSTOMER
Wonderful service. The BEST service writer
3/23/2025
Alma P. VERIFIED CUSTOMER
I truly enjoyed Alfred he is so nice and so professional and very knowledgeable. I would definitely go back in hopes of working with Alfred again.
3/23/2025
Agnes S. VERIFIED CUSTOMER
Your charges especially Labor is too high.
3/23/2025
Christine H. VERIFIED CUSTOMER
Another great experience with Lexus Escondido. I always trust Anthony Lee to give me the best service experience! I could choose to go to Carlsbad but I love the service and professionalism I always get at experience. Thank you! The service greeters were great as well as cashier and everyone else. Thanks!
3/23/2025
Maria M. VERIFIED CUSTOMER
Thank you for the great service today! I appreciate Danny working with the service team to get the service done in a timely manner. I love the inspection update that was texted to me. I like to see how the car is doing over all. My son loves to tag along during maintenance because he loves the beverage bar and loves roaming the show room. Thanks again Lexus!
3/23/2025
Jaime A. VERIFIED CUSTOMER
5 Star service and personality and gratitude
3/23/2025
Sari N. VERIFIED CUSTOMER
Service is great but when I went to pick up the car it took one hourctocgrtvthe car although I was told it was ready.
3/23/2025
Raymond A. VERIFIED CUSTOMER
Brought in car due to master warning light being on. Diagnostic showed that the battery needed replacing. Battery ( Duralast) was purchased 2 years ago. Took the battery in to Auto Zone ( 2 separate locations) which confirmed battery was iin 100% good condition. Wife picked up car and brought home. Master warning light was never cleared. Talked to Sergio and had to bring the car back to get the light cleared. The cost for a simple diagnostic was $260. I learned a valuable lesson to not bring the car to Lexus of Glendale again. I will also put the word out to my friends and family, some of which live locally and are Lexus owners. Nothing was fixed and the recommendation of a replacement battery was wrong. A complete refund would be the right thing to do. My wife and I were extremely disappointed. On a positive note, the team was friendly. Sincerely, Ray Achterman
3/23/2025
Lisa H. VERIFIED CUSTOMER
Roberto is always extremely courteous, helpful, and willing to go the extra mile for the customer. Unfortunately, the actual dealership has got everything priced so high it doesn't allow people on a fixed income to get their vehicles repaired. Therefore my vehicle still does not run and I will have to figure out some type of alternative. Again, A plus for Roberto's service and expertise.