I thought Cassie was very helpful and patient with me as we decided my service would take longer than I expected and she arranged a loner for me.
4/22/2025
Claudia E. VERIFIED CUSTOMER
Always helpful!
4/22/2025
Ian J. VERIFIED CUSTOMER
None
4/22/2025
Louis J. VERIFIED CUSTOMER
Cassie was engaging and professional. Answered all of my questions and kept me at ease. Outstanding performance!
4/22/2025
Eleanor S. VERIFIED CUSTOMER
Yes! Sam was wonderful! Thank you!
4/22/2025
Carl M. VERIFIED CUSTOMER
Better expectations should have been set on when car would be ready. When we dropped it off at 9am I had no idea it wouldn’t be completed until the next day. Had I, I wouldn’t have declined the loaner. As a result today without a second vehicle created logistical issues for us getting to and back from work.
4/22/2025
Larry H. VERIFIED CUSTOMER
I was very pleased, Jeffery Is a very good advisor
4/22/2025
Joy C. VERIFIED CUSTOMER
Jeff does a fantastic job explaining what services are needed for my car. He also keeps me updated on the progress of my service.
4/22/2025
Charles W. VERIFIED CUSTOMER
Thankyou
4/22/2025
Kevin C. VERIFIED CUSTOMER
Great service!
4/22/2025
Kristen R. VERIFIED CUSTOMER
I adore Luis.. I trust his opinion
4/22/2025
Krystyna K. VERIFIED CUSTOMER
Exceptional experience.
4/22/2025
Joy W. VERIFIED CUSTOMER
Job well done! No complaints!
4/22/2025
Carla T. VERIFIED CUSTOMER
Joe is a fantastic service consultant. He is knowledgeable and explains things very well. Great employee for JM Lexus
4/22/2025
Matthew W. VERIFIED CUSTOMER
Shedrick has consistently been receptive to my needs and responsive to my concerns. Even in situations that require additional attention be hasn’t disappoint one bit. I am a Lexus customer for the reliability and comfort of my purchase but 99% of my experience is service so as long as that continues to this high a standard or better I’ll be adding another vehicle soon enough.
4/22/2025
Lawrence P. VERIFIED CUSTOMER
Loved my experience definitely a big thank you to Adrian todd for making my experience one of the best! I will definitely be back!