Anthony is the best service writer I have ever worked with.
4/23/2025
Sonnia S. VERIFIED CUSTOMER
Very, very, nice experience, great service.
4/23/2025
Tara T. VERIFIED CUSTOMER
Your sales rep Sam was very gracious
4/23/2025
Rolando L. VERIFIED CUSTOMER
She is exceptionally good dealing with
customers.
4/23/2025
Magali R. VERIFIED CUSTOMER
Frank was super nice and helpful
4/23/2025
Cleavon W. VERIFIED CUSTOMER
So far all is good they kept me updated on the car. Just waiting to pick it up
4/23/2025
Rolando F. VERIFIED CUSTOMER
We are a satisfied Lexus Sahara customer, you have a great team!
4/23/2025
Gerardo M. VERIFIED CUSTOMER
This was a completely underwhelming and unsatisfactory customer experience. From the beginning, Crown Lexus did not place a VOR order for the parts needed for repairs. This significantly delayed my vehicle's repair. In addition, there was a lack of transparent and updates from the service advisor. I was originally told that the battery needed to be replaced. I later found out that it was an inverter. I needed to call and find out the status repeatedly.
On top of all these repairs, the dealership still doesn't acknowledge that there is anything wrong with my upgraded Mark Levinson sound system. They said it was the same as the other cars. Well the TX loaner that I drove clearly had a better sound experience even though it's the exact same sound system in my own TX!
I don't know if I'll consider buying another Lexus.
4/23/2025
Yu-Man W. VERIFIED CUSTOMER
I had a wonderful experience with Anthony’s service today, got my car back within the time frame I requested.
4/23/2025
Omid H. VERIFIED CUSTOMER
Ms. Elda is an excellent service consultant who specializes at all aspects of business and has a great understanding of customer needs. I believe every business needs to have an employee like her, so then all customers will satisfy their expectations. Thanks so much Ms.Elda Lopez and Lexus of Van Nuys!
4/23/2025
Gloria T. VERIFIED CUSTOMER
I was very happy with my service experienced today. Jessi listened to my concern and explored the possible problem. I was also very happy about how clean my car looked after the service.
4/23/2025
Alfredo B. VERIFIED CUSTOMER
Good service thank you
4/23/2025
Mariana B. VERIFIED CUSTOMER
Danny was awesome! He figured out that the ignition coil was the engine light issue, he called and he figured out it was covered by the extended warranty, he ordered the part and got the part replaced within 24 hours, which was very expedient and convenient for me. Thank you, Danny! The way you handld my car repair was perfect! I really appreciate it.
4/23/2025
Crystal H. VERIFIED CUSTOMER
Nice, polite and patient young man. Great customer service.
4/23/2025
Christine K. VERIFIED CUSTOMER
Chow was a very good, efficient and friendly service advisor. He found things that were necessary and got them fixed to our great satisfaction.
4/23/2025
Jesus A. VERIFIED CUSTOMER
Danielle was excellent and professional.
4/23/2025
Johnathan P. VERIFIED CUSTOMER
Justin was excellent!! Very attentive, came back next day to pick up car and he recognized me.
4/23/2025
Romeo B. VERIFIED CUSTOMER
Excellent service by Javier
4/23/2025
Barbara C. VERIFIED CUSTOMER
Anthony does a great job!!
4/23/2025
Eunise D. VERIFIED CUSTOMER
Alyssa went above and beyond for me and my vehicle. I appreciate how understanding, helpful, and communicative she was today while my car was being serviced. She understood what I wanted and made sure all my questions were answered. Because of Alyssa’s excellent customer service I will definitely come back for my car service needs.