Great service representative. Knowledgeable and personable. He has been our service representative for many years.
4/24/2025
Carol S. VERIFIED CUSTOMER
They recorded the next service incorrectly
I have now 24616 mileage
They put the sticker for next service
8/23/25 mileage 24471
Plz make sure this is corrected
& sent to me.
Carlos it is always a pleasure to see u
Carol S
4/24/2025
Will M. VERIFIED CUSTOMER
Needs a little polishing on making clients feel “wow’s”
4/24/2025
Patrick C. VERIFIED CUSTOMER
All went smoothly
4/24/2025
Wendi E. VERIFIED CUSTOMER
Mark was excellent and exceeded all my expectations for the organization. I was very happy with my service. Mark was professional, yet personable and was willing to help me In every way and with good customer service I will always spend my money and time with Lexus as a customer.
4/24/2025
Jaime F. VERIFIED CUSTOMER
Alfred always takes care of me like family. Listens to my concerns and has them addressed.
4/24/2025
Tracey B. VERIFIED CUSTOMER
Tyler was great!
4/24/2025
Kathleen G. VERIFIED CUSTOMER
Alex was lovely. Got in and out in a timely manner unlike all my previous visits..
4/24/2025
Anthony J. VERIFIED CUSTOMER
Frank Sepulveda provided excellent customer service
4/24/2025
Alex C. VERIFIED CUSTOMER
Engine cover was not installed correctly causing noise and vibration in the cabin. The vehicle owner has resolved the issue.
4/24/2025
Tch Trust. VERIFIED CUSTOMER
Joel was very professional and quality of work was exceptional.
4/24/2025
Allan K. VERIFIED CUSTOMER
Thanks
4/24/2025
Myra F. VERIFIED CUSTOMER
Tony was polite, personable and professional. Zero complaints.
4/24/2025
Myung C. VERIFIED CUSTOMER
None
4/24/2025
Debbie F. VERIFIED CUSTOMER
David is so nice & professional. Always very cheerful with all my questions. Will definitely use him again in the future!
4/24/2025
Mary D. VERIFIED CUSTOMER
I am missing the valet key on my new key fab that was programmed today. Not a happy customer.
4/24/2025
Jill F. VERIFIED CUSTOMER
He was great. Part of the reason I go to Lexus Escondido... Lexus San Diego and El Cajon are lacking... after many years experience with both.
4/24/2025
Jenny A. VERIFIED CUSTOMER
Anthony Lee is the best advisor I ever work with at Lexus. He's knowledgeable and patience to answer all my questions.
4/24/2025
Kathleen R. VERIFIED CUSTOMER
I want to say that Jake went far and above Customer Service. I was one of those customers that almost fell through the cracks. He jumped in and took care of me and provided excellent service. He represents your brand very well. I want him to handle all my service now
4/24/2025
Linda C. VERIFIED CUSTOMER
Lexus team is amazing,
Joel G. Has always accommodated me with my service appointments that work out well with my schedule he has always been kind and considerate and also over the care of my vehicle. He has done exceptionally well explaining to me every detail that I need to know about my present service to my vehicle , as well as my service that will have to be done in the near future . Because of the great customer service I get from Joel and his team members. It continually brings me back to Lexus Service department. I greatly appreciate each and everyone of them specially Joel who has helped me throughout the years.
Thanks again, Lexus
I also like to thank you for accommodating of the snacks and the drinks it’s amazing what Lexus has to offer. Thanks again sincerely Linda C