Very prompt, responses were quick and professional
Provided full information and answers to other questions
5/13/2025
Gregory T. VERIFIED CUSTOMER
Carlos Nunez is a great service advisor. We have worked with him for years and we have never been disappointed with his help. The staff he works with at JM Lexus is very professional and highly trained. They collectively do a wonderful job of helping us each time we visit the dealer for service. Thank you JM Lexus
5/13/2025
Esther F. VERIFIED CUSTOMER
Thank you for the entire team
5/13/2025
Charles R. VERIFIED CUSTOMER
Anthony is my preferred service provider.
5/13/2025
Laudelina R. VERIFIED CUSTOMER
V was my service rep today. I liked him a lot. He answered all my questions and treated me well.
5/13/2025
Thad B. VERIFIED CUSTOMER
Ernesto was excellent!
5/13/2025
(Company), Susan. VERIFIED CUSTOMER
Service man seemed annoyed I was asking questions as he was selling me an over $1000 service instead of my $88 oil change. He was in a hurry to get somewhere else which made me feel like a bother. I’ve never had such an abrupt person work with me before, everyone there is usually very nice.
5/13/2025
Brenda H. VERIFIED CUSTOMER
George was very committed and professional in providing great service
5/13/2025
Elizabeth E. VERIFIED CUSTOMER
Thank you once again for your outstanding service.
5/13/2025
Diane M. VERIFIED CUSTOMER
Another great job by your crew!
5/13/2025
Chris K. VERIFIED CUSTOMER
Mark was great!
5/13/2025
Anthony D. VERIFIED CUSTOMER
From the moment I dropped my car off until I picked it back up everybody was amazing.
5/13/2025
Reinoso, Macys. VERIFIED CUSTOMER
Amanda surely has that positive vibes in welcoming clients. Excellent customer service, nice sweet smile, and takes time to make sure we leave the Service Dept. satisfied. We highly recommend Lexus Escondido to anyone who drives Lexus!!!
5/13/2025
Josue V. VERIFIED CUSTOMER
Alyssa always is helpful and takes time to explain. She makes my visits very easy and wonderful.
Thank you.
5/13/2025
Martha T. VERIFIED CUSTOMER
Always great service
5/13/2025
Erica N. VERIFIED CUSTOMER
Mark was absolutely amazing. Best customer service.
5/13/2025
April S. VERIFIED CUSTOMER
Kay is always great to work with.
5/13/2025
Mand Express. VERIFIED CUSTOMER
Service not good I visit to your dealership car oil change and next day my car engine oil leaking nut loss and I tow my car to dealership to fix it
5/13/2025
Tessie O. VERIFIED CUSTOMER
Chow was very helpful, friendly, and professional.