My Service Advisor, Chauncey Levy was excellent. But the scheduler, Nancy, had me coming there to fix a faulty switch used to close my rear hatch. The part wasn’t available and it would’ve been a wasted trip. Luckily my car was due for oil and a tire rotation, which Mr. Levy handled, while ordering the part for the hatch.
5/13/2025
Remmie B. VERIFIED CUSTOMER
A pleasure to deal with.
5/13/2025
Mia W. VERIFIED CUSTOMER
Came in after my sunroof combusted on the freeway. Service team told me there would be an inspection to see about coverage under warranty. The service tech lied and told me an inspection was done and it was not covered. Only when I asked for a written report did he then tell me he had lied and an inspection was not done. I then had to take my issue to Lexus corporate where they determined they would fully cover my sunroof. My service tech then informed me they were doing the repairs, I asked if the camera in my car (which I had been informed in this process had a recall) would also be repaired while with their team, he assured me it would be. When I picked up my car no service had been done to my recalled camera. Horrible experience.
5/13/2025
Robert R. VERIFIED CUSTOMER
As always! Anthony is really great and provided all the answers to my questions and all service recommendations. The service appointment was really quick and very informative. Thanks Anthony!
5/13/2025
Evelyn V. VERIFIED CUSTOMER
Christian goes above and beyond to address my concerns and issues. I’m 100% satisfied of the service and good customer service. Job well done. He deserves to be Employee of the year. 5 stars for him
5/13/2025
William F. VERIFIED CUSTOMER
Everything was great.
5/13/2025
Fatima M. VERIFIED CUSTOMER
Justin provides excellent customer service
5/13/2025
Paula F. VERIFIED CUSTOMER
Brandon was great and exceeded our expectations!
5/13/2025
Scott A. VERIFIED CUSTOMER
First appt confirmed by email from Glenn was not entered in the system . Upon arrival the was no reservation . And of coarse Glenn was out sick . Joe stepped up and got my some car in as he was home for a few day from college so we only had limited time for service . When we received our vehicle back the trunk L emblem was missing. I informed Joe . He let me know he would have to have the security footage checked to see if it was in the vehicle before service . Kind of insulting . Chico handled the situation and provided a new emblem, which was nice but then the refused to install it. So on a Sunday(Mothers Day ) I got to spend 2 hours removing adhesive and installing the emblem, so my son could leave to go back to college. Not the best customer service experience to be honest. I’m a good customer w 2 Lexus vehicles . We service them at Lexus and I have bought thousands of dollars in parts , so I feel I’m a good customer. Would like to hear back from JM Lexus Scott A
5/13/2025
Judith S. VERIFIED CUSTOMER
He was attentive, very satisfied
5/13/2025
Ron E. VERIFIED CUSTOMER
I have known Carlos for 30 years at JM and he is the BEST!!!
5/13/2025
Susan T. VERIFIED CUSTOMER
Wonderful service from Danicia and the whole entire team. Thank you for the excellent service and experience!!!!
5/13/2025
Sherryl P. VERIFIED CUSTOMER
Bill Horvat is always conscientious, helpful, and kind. I always go to him whenever I need any work done on my Lexus.
5/13/2025
Danielle S. VERIFIED CUSTOMER
Keep up the excellent customer service.
5/13/2025
Rosario G. VERIFIED CUSTOMER
I recently had the pleasure of working with Christian Santos at Lexus, and I can confidently say he is the best! From start to finish, he provided exceptional customer service, showing genuine care and expertise. He took the time to thoroughly explain the services my Lexus RX350h needed, ensuring I understood everything clearly. His attention to detail, professionalism, and willingness to go above and beyond made the experience stress-free and efficient.
It’s rare to find someone so dedicated and knowledgeable in the automotive service industry, and I truly appreciate how he made sure I was well-informed and comfortable every step of the way. I’ll definitely be returning for all my future service needs, and I highly recommend him to anyone looking for top-notch service.
Thank you for making my Lexus service experience a great one!
5/13/2025
Rafael P. VERIFIED CUSTOMER
Great service, Amanda provided Great support and assistance