Justin Ross was very nice kinde. Professional service.
Thank you so much all employees.
5/13/2025
Susan F. VERIFIED CUSTOMER
The time too wait for the car to be serviced was much shorter than usual. That was a big plus.
5/13/2025
William A. VERIFIED CUSTOMER
Very efficient and professional Very satisfied with his service.
5/13/2025
Loana R. VERIFIED CUSTOMER
Adrien was great!
5/13/2025
John R. VERIFIED CUSTOMER
The work performed was fine and completed as expected. However, after returning home and reviewing the invoice, I noticed a charge of $21.00 for “miscellaneous charges and deductions for all jobs - Shop Supplies”. Seriously? I had mud flaps installed and believe any anticipated “shop supplies would have been included in the original quote. The only reason that I came to your service center today was because “body plugs” were not installed correctly when I picked up the newly purchased car last week. The manager offered a $50 discount for the inconvenience but to charge $21 for supplies on a simple mud flaps installation mitigates any good will.
Frankly, if I could have reviewed the invoice in detail, instead of signing off on a credit card sized signature pad with no explanation, I would have disputed the charge before paying.
5/13/2025
Daniel C. VERIFIED CUSTOMER
Brandon was very knowledgeable and courteous. He explained what I needed and was very kind. He is an asset to Lexus.
5/13/2025
Mitchell R. VERIFIED CUSTOMER
Always a pleasure to see Carlos. He takes care of his customer. Such a pleasant person
5/13/2025
Murielle D. VERIFIED CUSTOMER
He was great
5/13/2025
Stephanie D. VERIFIED CUSTOMER
Great pegreat services
5/13/2025
Mohamed H. VERIFIED CUSTOMER
I appreciate the service provided during my recent visit. Jeffery has been great and very caring. However, I noticed that the issue with the wireless charger in my car wasn’t addressed. Currently, it initiates charging but disconnects after about a minute.
Additionally, my fuel tank was empty upon pickup, despite being informed that a full tank would be provided as a complementary thank you for the service campaign. They ended up filling it for me, which I appreciate.
5/13/2025
Joshua H. VERIFIED CUSTOMER
Mark was kind and helpful
5/13/2025
Barbara T. VERIFIED CUSTOMER
Javier is simply the “BEST”
5/13/2025
Anthony S. VERIFIED CUSTOMER
Cost of repairs seemed too high with no discounts or coupons.
5/13/2025
Nikolay S. VERIFIED CUSTOMER
Great service! Thank you
5/13/2025
Nancy F. VERIFIED CUSTOMER
Maico couldn’t have been kinder and more patient explaining all to me.
I have been a customer of JM Lexus for many years. This is the third Lexus I have purchased from your company. Since moving to
Florida about 19 year ago. Nancy F
5/13/2025
Leticia G. VERIFIED CUSTOMER
Helen is great! Thanks
5/13/2025
Jerry P. VERIFIED CUSTOMER
He was excellent. Very caring and listened.
5/13/2025
Ralph P. VERIFIED CUSTOMER
My Service Advisor, Chauncey Levy was excellent. But the scheduler, Nancy, had me coming there to fix a faulty switch used to close my rear hatch. The part wasn’t available and it would’ve been a wasted trip. Luckily my car was due for oil and a tire rotation, which Mr. Levy handled, while ordering the part for the hatch.
5/13/2025
Remmie B. VERIFIED CUSTOMER
A pleasure to deal with.
5/13/2025
Mia W. VERIFIED CUSTOMER
Came in after my sunroof combusted on the freeway. Service team told me there would be an inspection to see about coverage under warranty. The service tech lied and told me an inspection was done and it was not covered. Only when I asked for a written report did he then tell me he had lied and an inspection was not done. I then had to take my issue to Lexus corporate where they determined they would fully cover my sunroof. My service tech then informed me they were doing the repairs, I asked if the camera in my car (which I had been informed in this process had a recall) would also be repaired while with their team, he assured me it would be. When I picked up my car no service had been done to my recalled camera. Horrible experience.